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Andrea Beliczki

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Identify some of your user's key emotions.

Offer prompts in an interview to uncover people's emotions about things that might not come up otherwise and set yourself up for more engaging conversation.

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Gamestorming methods

Altitude

Sometimes it can be difficult to keep a meeting on track when people have a hard time staying focused at the right level. People can find themselves “down in the weeds” or operational details when the meeting is supposed to be strategic, or, conversely, they can find themselves being too abstract and strategic when operational detail is exactly what’s needed.

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