Library of facilitation techniques

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189 results

Methods (189)

Andrea Beliczki

Build a Hero

Find new opportunities by testing the limit of what's possible? Sometimes getting unstuck means zooming out and then dreaming big. Here's your opportunity to get fantastical. Don't worry about viability or resources, worry about saving the world.

Thiagi Group

Social Virus

We all know how quickly the cold or flu can spread through the office, but we don't often think about how contagious our emotions can be. This exercise provides a brief simulation of how quickly both negative and positive emotions can be transmitted. One participant is selected to be the Negative Infector General and asked to infect others with a negative emotion. During the next round, you pretend to select another participant to be the Positive Infector General. At the end of the second round, participants are surprised to find out that they became more positive even though no one initiated the emotion.
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Paul McGregor

Giant Whoop!

This is a quick final closing activity that leaves a group with a quick adrenelin boost. You could use it at any time as an energiser, although I usually use it to close an event.

Tina Puc

Robo Word Finder

Robo Word Finder sits your team around a giant letter board where little robots walk the tiles, hunting hidden words together. Everyone draws from a single shared pool of letter picks, so nobody can sweep the board alone — someone spots a word, someone walks it, and the team decides together whether it's worth the picks. Quick to teach and easy to drop in, it's a short, collaborative break for a remote team, with boards in nine languages.

Thiagi Group

Angry Customers

Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.