Customer Service Workshop Activities

Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.

Players take turns to supply items that belong to a specific category related to customer service. Any player who hesitates too long, repeats a previous item, or supplies an inappropriate item is eliminated. The last player left standing wins the game.

An intelligent solution that use multiple NLP Vendors to extract the write Entities from an unstructured email of ordering PPEs. The Robot is mix&match the best results of all those NLPs. It uses Human in the Loop for validation.

The solution is quite good so, you can invite to send free text emails and analyze results.

Uipath Tech: ActionCenter ,AICenter

Tech: MicrosoftNLP, StanfordNLP, FuzzyMatching, GoogleTextAnalysis, Email