Library of facilitation techniques

It's an expert review of the customer experience of an exisiting product.

Fast and very visual way of making positions clear. Creates connections and helps to understand and to accept diversity.

Each participant has 7 minutes to describe his life starting with the present moment, ending in early childhood.

One partner makes a emotional imperative statement and their partner enthusiastically accepts that perspective. Warm up with acceptance of who they are. 

In a circle Person 1 mimes an activity. The next person asks them 'what are you doing" and they respond with something different. Then person 2 begins doing that activity.

Get a window in someone else's life. Gain access to the parts of someone's life you might not otherwise see by having them keep a photo diary for a few days or weeks.

De socratische gespreksmethode helpt een vragende houding en kritisch denkvermogen te ontwikkelen.

An Emoji story is a method to interpret collected data by translating it into a story. In the story, you leave out specific words that describe important and emotional concepts and change them for Emoji‘s.

To be used after having collected data of user behaviour, context and emotions.

Open a blank space on a whiteboard canvas and let people freely play with it! No instructions, no opening questions... but a space to learn how to use the tool and play around. Be prepared to be surprised as meaning begins to emerge after just a few minutes!

A fun and quick check-in activity: share positive intentions to start the day in a fun, childlike form!

With a partner find the 3 most unlikely / weird / surprising things you have in common with each other
Each pair chooses one to share with the group