Library of facilitation techniques

A group idea-generation and ice-melter activity.

Measures of success vary across an organization. Executives concern themselves with company-wide Objectives involving Revenue, Cost, Profit, Margin and Customer Satisfaction.

Further down the org chart, management and individual contributors rate performance against more detailed Key Performance Indicators (KPIs) tracking customer behavior: a product manager may measure app downloads, or number of shopping cart items per visit. These customer behaviors clearly affect the larger corporate Objectives, but how? and which have the most impact?

Using the Pomodoro technique, this is an exercise to prepare your day by breaking it down into digestible chunks. Say goodbye to procrastination!

How do we look back, what have we learned?

Participants set up their virtual workspace and tech configurations based on facilitator recommendations or online guides. Next, they take photos of their workspaces and tech. Finally, they share their set up and live video in the virtual session, which could also be spun into a competition.

A short visual exercise from the Kaos Pilot School.

Stretch your imagination with some help form everyday objects.

Spark creativity by forcing yourself to see objects you know well from different perspectives or imagine new users for them.

Identify some of your user's key emotions.

Offer prompts in an interview to uncover people's emotions about things that might not come up otherwise and set yourself up for more engaging conversation.

Informatie vanuit verschillende disciplinaire perspectieven in een gedeelde document verzamelen en categoriseren.

This method teaches participants to work together as a team, even under pressure or constant changes. It requires them to be flexible and creative.

Since you participants are not allowed to talk during the activity they need to get used to another "language" that could help them understand each other.