Library of facilitation techniques

The KANO model is one the most effective methods of prioritization. It allows you to look at the importance of tasks from the customer's perspective.

Download KANO model template in FigJam

create a positive communication at workplace

Time: 5-10 minutes

1. (15-30 minutes) Write down 10 true statements about your creativity in your Creativity Notebook. These can be anything: ‘I feel the most creative when I’m dancing.’ ‘My desk needs to be messy/tidy for me to feel like I can be creative.’

2. EXTRA CREDIT: If you get even the slightest whiff of an 'aha!' moment, add a second layer sentence to your Noticing Wall (the back page of your Creativity Notebook). Noticing Wall Statements look like anything from, 'Huh, I never thought of it that way!' to 'Wow, I guess I really do need a messy desk to feel creative; I wonder why.'
   

10 seconds for the group to form a group 'snapshot' tableau

Bei „Whiskey Mixer“ ist Schnelligkeit gefragt! Wer zögert oder Fehler macht, muss zur Strafe laufen. Versprecher sind ausdrücklich erwünscht und sorgen für eine Menge Heiterkeit.

A short, two-round game shows the cost of switching tasks in under 15 minutes.

Participants complete the same data sets twice. First, they switch between tasks (multitasking). Then, they finish one task before starting the next (mono-tasking).

The change in speed and accuracy is clear and hard to deny. It works because people do not just hear that multitasking is inefficient, they feel it. The first round is stressful and slow. The second round is calm and fast.

🌐 Online A ready-to-run digital version of this game is available at https://facilitatorkit.co/multitasking-myth-online. The facilitator creates a session and shares a link — participants join in their browser and play on their own device. Results and charts are generated automatically at the end.

Practice deeper listening and empathy by experiencing the same stimulus from two perspectives. Partners sit back-to-back and first listen individually to a short piece of music, noticing their internal experience through body, emotions, and thoughts.

They then describe their experience to each other in detail before listening again — this time through the lens of their partner’s description. By shifting from “my experience” to “your experience,” participants practice perspective-taking, empathy, and disciplined attention.

This simple structure builds the micro-behaviors that strengthen understanding, improve collaboration, and enhance the quality of insight gathered from others.

Mad Tea quickly provokes a deeper set of reflections and strategic insights among group members. The questions focus attention and produce a fresh understanding of strategic options and next steps. Participants form two circles, one inside the other.

Each person faces one other person and completes an open-ended sentence in less than 30 seconds. When time is up, participants are invited to move to their right so that they are in front of someone else to complete the next sentence, and so on. In a seriously fun way, the unfinished sentences focus attention on every individual and the group answering tough questions together (e.g., If we do nothing, the worst thing that can happen for us is…).

Reveal and reshape the patterns of interaction within a group by making relationship dynamics visible and tangible. Participants use simple cards to represent different roles, behaviors, or connection types in a network (for example, who initiates, who bridges, who withdraws, who amplifies).

By arranging and rearranging these cards, groups can explore how influence flows, where bottlenecks exist, and how new connection patterns might improve collaboration. This structure helps teams better understand relational dynamics and intentionally shift toward more productive and inclusive network patterns.

This method is designed to be remote-first (using a shared whiteboard).