Library of facilitation techniques

An exercise designed to investigate value based conflict, decision making, highlights the challenges of establishing right and wrong with different perspectives.

Measures of success vary across an organization. Executives concern themselves with company-wide Objectives involving Revenue, Cost, Profit, Margin and Customer Satisfaction.

Further down the org chart, management and individual contributors rate performance against more detailed Key Performance Indicators (KPIs) tracking customer behavior: a product manager may measure app downloads, or number of shopping cart items per visit. These customer behaviors clearly affect the larger corporate Objectives, but how? and which have the most impact?

This is a solo exercise to help you kick-start your day with a daily P.A.C.T. to create more intention, gratitude, joy, and transformation in your life.

Quick icebreaker to find commonalities among a group. Many facilitators from different organizations have contributed to this exercise as written.

How do we look back, what have we learned?

Participants set up their virtual workspace and tech configurations based on facilitator recommendations or online guides. Next, they take photos of their workspaces and tech. Finally, they share their set up and live video in the virtual session, which could also be spun into a competition.

A short visual exercise from the Kaos Pilot School.

Identify some of your user's key emotions.

Offer prompts in an interview to uncover people's emotions about things that might not come up otherwise and set yourself up for more engaging conversation.

A great get-to-know activity that dives a bit deeper than regular name repeating games.

Putting review points into your meeting helps to ensure not only that it stays on track, but that people share ownership for the outcomes. Review points are very quick and simple, but can have a big impact on your success. 

This can be used as a teambuilding activity or a way to introduce participants to each other.