Library of facilitation techniques

In this exercise, participants take an existing design, process, or idea and change one foundational aspect that makes it “impossible” in function or feasibility. For example: “How do we build a house…in a day?”

The story template is a method to help in the exploration or research phase of a project. It is especially useful during shorter processes such as a design sprint or a design jam. It can serve as a substitute for interviews if time/ context does not allow for it and it helps the workshop participants to create data connected to real experiences in their lives.

• Frame: Famously utilized by AirB&B to get at the heart of some of their culture issues. The idea is that there are three things that move the needle on psychological safety and team effectiveness:

• • Elephants - The "elephants in the room" or things people are avoiding and not talking about. These tend to create a sense of ambiguity and helplessness. Elephants must die.
  • Dead Fish - These are the "old tapes" that people refuse to let go of. They've been around so long that they're beginning to stink up the place. These tend to sour people on each other by undermining trust and creating fictions. Dead Fish must disappear.
  • Vomit - This is our ability to speak freely, directly, and openly with another person without fear of reprisal. If we're not listened to in this way, it can build up over time and bad things can happen. Vomit has to happen.

• Outcomes: Creates more honesty and psychological safety; Surfaces crucial issues on the team
  

• Demo: Leader shares an example of an old tape or story they've been carrying around and are ready to let go of
• Process/Steps:
• Facilitator introduces the framework by drawing three columns on a flipchart (or a flipchart for each)
• Facilitator asks the group for an example of either an Elephant or a Dead Fish
• Team members affirm, clarify, or provide additional context
• Group decides how to appropriately address or let go of the issue (usually by naming some hard, next steps)
• Facilitator captures on flipchart
• Group is invited to add to the flipcharts over the course of the day
• Facilitator reviews additions at the end of the day

A manager is leaving? Take this opportunity to let the team select the new one.

1. Review key information
2. Start design work on paper, 
3. Consider multiple variations,
4. Create a detailed solution.

A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

An activity to identify the direction in which your work should be moving.

Iterate your way to better prototype.

Iteration can teach you something new about your prototype. If you flex this muscle early on in the process, it'll make your ideas better - and stronger - in the long run.

The Iceberg Model is a diagnostic tool that is used to analyze systemic structures and identify blind spots that cause a team/organization/society to collectively reproduce results that no one wants.