Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences.
To be used when there is a solution (even in a conceptual stage) that can be analyzed.
Dieses Spiel ist ein bisschen wie Stille Post, nur dass man das Gesagte absichtlich falsch versteht.
A Focused Conversation to begin to process traumatic situations for use with colleagues, friends and family, and how to respond to them productively. Often traumatic events become undiscussable and this enables persons to talk about them
DAD makes it easy for a group to discover better practices that only a few members are using to solve a common problem, called positive deviant behaviors.
We’re going to uncover the behaviors and practices some of us are already using to tackle our shared challenge. It’s like going on a treasure hunt to find the solutions hidden in our midst.”When held in a local setting close to where the problem manifests, it creates a safe space to invent new and more effective practices, sparking imagination and strengthening resolve to take action. It also builds relationships between people in diverse roles. This structure enacts LS Principle #2, Practice Deep Respect for People and Local Solutions.
Create wild, weird and often funny postcards together & establish a group's creative confidence.
Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.
A quick drawing activity to better understand neurodiversity.
An emotional journey is a visualization that maps and illustrates a user’s emotional experience through the experience of interacting with an organization, product or brand.
This activity could work between sessions as an energiser or an icebreaker. It builds on participants' memory and communication.
Polarities live as interdependent pairs that need each other to exist, for example inhaling & exhaling. One pole is not valued as better than the other. Polarities have an enduring quality, they are unavoidable and unsolvable.
Polarities live everywhere from our internal dialogue to external patterns of relating in society and within organizations. Overfocus on any one pole leads to the breakdown of the system as a whole.
Starting a meeting or after a break in a group where participants don't know each other or don't know much about each other
