Training Workshop Activities

Use the Training Needs Assessment canvas collect information from clients, participants and research to prepare a future training course, program or workshop.

An Empathy Walk develops your capacity to “hold space” for someone who is very different from you and establish a relationship across a significant boundary. It is adapted from the work of MIT Professor Emeritus Ed Schein, who has shaped the field of organizational culture, learning, and leadership over the past 50 years.

Container Building is the process of creating a safe space for a group or a team by establishing both trust and ground rules for engagement.

• Die Teilnehmer finden sich in selbst gewählten Kleingruppen zu viert zusammen.
• Die Teilnehmer geben einander anhand verschiedener Leitfragen Feedback.
• Auswertung der Feedback-Sequenz im Fish-Bowl.

Wizard's Boon is a quick, energizing activity that encourages group presence and invites participants to consider how they might collaborate more effectively in the session ahead.

Pairs take turns walking each other through one task from their job, something they do very often, genuinely enjoy, or find difficult, while the listener uses active listening to follow the process. The listener then names the one thing they think a new starter would most need to know to do it well, and the demonstrator confirms, corrects, or adds the part that's hardest to put into words.

Pairs draw a customer-meeting scenario and a short customer profile, then act it out live: one person plays the customer, the other plays themselves meeting that customer for real. After a short scene they reflect on what worked, then swap roles so everyone practises both sides of the conversation.

Shadowing describes the practice of accompanying/observing someone for a defined period of time during their work and learning from this observation.

Case Clinic is a peer coaching process designed to identify innovative solutions and next steps for addressing a pressing and immediate leadership challenge. In a Case Clinic, a case giver presents a case, and peers or team members act as coaches, based on the principles of the U-process and process consultation.