Library of facilitation techniques

A blend of Open Space and World Cafe that gets large groups of people working on action, in a co-creative, peer coaching environment.

Following a similar structure of the Persona method, give your design personality by creating a design persona. This can be through visual design, copy, and interactions.

To be used when it is time to focus on product experience.

In the Understanding Chain game, a group shifts from a content focus to an audience focus, and draws out a meaningful, linear structure for communication.

Find new opportunities by testing the limit of what's possible? Sometimes getting unstuck means zooming out and then dreaming big. Here's your opportunity to get fantastical. Don't worry about viability or resources, worry about saving the world.

A fun activity that helps participants working together as a team while teaching the importance of communication, strategy and trust.

Roses, buds, and thorns is a quick and simple team exercise that can be performed at the start of a group meeting. The idea is to evaluate a project, team task, or even your day by having each team member come up with a Rose (positive highlight), Thorn (struggle or challenge), and Bud (opportunity for improvement). The goal of this activity is to open up discussion among team members and acknowledge the strengths and weaknesses of others. This can allow you to put measures in place to do more of what's going well, and fix what needs fixing. As well, this activity inspires creativity and debate within teams. Discussing Buds can encourage new, creative ideas to come to the fore. Finally, the activity allows you to gain insight from all members of the team as communication and honesty are important for every group!

In the Design Sprint process, the interview is a crucial step to test your prototype.

This method provides a deliberate and scientific approach to conduct effective interviews. A consistent process and unbiased mindset yield realistic feedback. Effective scoring gives clarity to the results and primes you to make strategic decisions.

Even though Three Questions takes just a few minutes, it provokes the participants into reflecting for a long time.

Sometimes a number of people are silent and there is not necessarily a dominant person in the group. This often happens in cultures where being assertive is not valued.

As a leader or manager in a large organization, you probably have a sense of the culture and people challenges facing you, but at the same time, you must also manage not only down but up and across the organization.

Culture Mapping gives you the intelligent information you require to make a business case for the interventions, executive support, and budget you will need to minimize risk and maximize the chances of success for your change initiative.

What made success possible? In less than one hour, a group of any size can generate the list of conditions that are essential for its success. You can liberate spontaneous momentum and insights for positive change from within the organization as “hidden” success stories are revealed. Positive movement is sparked by the search for what works now and by uncovering the root causes that make success possible.