Facilitation Techniques and Workshop Activities | Library

Troika Consulting

innovation issue analysis liberating structures

You can help people gain insight on issues they face and unleash local wisdom for addressing them. In quick round-robin “consultations,” individuals ask for help and get advice immediately from two others. Peer-to-peer coaching helps with discovering everyday solutions, revealing patterns, and refining prototypes. This is a simple and effective way to extend coaching support for individuals beyond formal reporting relationships. Troika Consulting is always there for the asking for any individual who wishes to get help from colleagues or friends.

The Thing from the Future

imagination storymaking idea generation issue analysis

Help a group to time-travel and tap their imagination by fictional objects.
With tangible objects and the stories your participants make up w/ them you'll get so much richer inputs and context to inform joint visioning / strategizing:
The future doesn't look that far away when you can pick it off the shelf.

Journalists

vision big picture issue analysis remote-friendly

This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Pecha Kucha

reporting presentation sharing idea generation issue analysis

A learning and presentation technique for sharing ideas

Angry Customers

customer service role playing skills thiagi communication

Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.

Issue Analysis

issue analysis problem solving online remote-friendly

A process for understanding a complex problem situation

Managing behaviours

communication skills team issue resolution

Increase your communication skills. Role play to help you recognize and manage different behaviours in a virtual environment (or not!)

Unique Thing in Common

virtual zoom connection trust active listening opening get-to-know teambuilding remote-friendly ericamarxcoaching

With a partner, find the 3 most unlikely / unusual / unique things you have in common with each other. Each pair chooses one to share with the group.

Better Connections

interpersonal relationships teambuilding team connection thiagi get-to-know

We build a stronger relationship with people when we see them as human beings with whom we share similarities in terms of family and life situations. It is very difficult to form strong relationships with people about whom we know very little. We feel more connected to “full” people. For example, take John, the accountant. If I think of John as an accountant, I might put him into a box of what I think I know about accountants. I might not feel connected to accountants and will treat him accordingly. But when I think of John as a keen mountain climber and outdoor adventurer with two children, one of whom is graduating from university next month, then John becomes human to me, and I can feel connected to him.

Improv Prototyping

issue analysis liberating structures team role playing

You can engage a group to learn and improve rapidly from tapping three levels of knowledge simultaneously: (1) explicit knowledge shared by participants; (2) tacit knowledge discovered through observing each other’s performance; and (3) latent knowledge, i.e., new ideas that emerge and are jointly developed.

This powerful combination can be the source of transformative experiences and, at the same time, it is seriously fun. Participants identify and act out solutions to chronic or daunting problems. A diverse mix of people is invited to dramatize simple elements that work to solve a problem. Innovations represented in the Improv sketches are assembled incrementally from pieces or chunks that can be used separately or together. It is a playful way to get very serious work done!

One Word Method

product development idea generation creativity icebreaker online warm up

Creating a sentence relating to a specific topic or problem with each person contributing one word at a time.

Feedback Mingle

hyperisland skills feedback

The Feedback Mingle is an exercise in which every member in a group gives feedback to every other member in the group. Often used as a closing activity, it aims to facilitate feedback, generate positive energy and create a sense of team.

Library of facilitation techniques

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