Library of facilitation techniques
find the right tool for your next session
Methods (1468)
Reaching consensus around several alternatives
A polling process for any workshop where a decision between several alternatives is hard to reach
Empires
This activity could work between sessions as an energiser or an icebreaker. It builds on participants' memory and communication.
The Secret Profession
The art of questioning to better listen. 2 rounds for the same team to discover the secret profession of the facilitator (or one of the participants).
User Day-parting
This exercise supports a user-centred approach to product and service innovation. Teams create an imaginary user (a persona), map out an average day in his or her life, and identify the challenges that he or she experiences. Teams then use this to brainstorm new products or services that could help with those challenges. Finally, sketches or prototypes of the best ideas are quickly developed presented back to for feedback.
Free Time
To explore how it feels to be excluded—and to be excluding.
Little Known Facts - I
Customer Service Categories
Chat Waterfall
Using the chat in zoom, participants share ideas / challenges and then additions / solutions.
Molecules Energiser
Take 5-10 minutes time to wake up group's body & brain!
Circles in the air
Draw circles up in the air with the index finger and observe the way the direction of the circles changes, as we change the vantage point.
Flamingo & Penguins
Take 5-10 minutes time to wake up group's body & brain!