Facilitation Techniques and Workshop Activities | Library

Troika Consulting

innovation issue analysis liberating structures

You can help people gain insight on issues they face and unleash local wisdom for addressing them. In quick round-robin “consultations,” individuals ask for help and get advice immediately from two others. Peer-to-peer coaching helps with discovering everyday solutions, revealing patterns, and refining prototypes. This is a simple and effective way to extend coaching support for individuals beyond formal reporting relationships. Troika Consulting is always there for the asking for any individual who wishes to get help from colleagues or friends.

Managing behaviours

communication skills team issue resolution skill building

Increase your communication skills. Role play to help you recognize and manage different behaviours in a virtual environment (or not!)

Flip It!

gamestorming problem solving action

Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

Angry Customers

customer service role playing skills thiagi communication

Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.

Pecha Kucha

reporting presentation sharing idea generation issue analysis

A learning and presentation technique for sharing ideas

The Thing from the Future

imagination storymaking idea generation issue analysis

Help a group to time-travel and tap their imagination by fictional objects.
With tangible objects and the stories your participants make up w/ them you'll get so much richer inputs and context to inform joint visioning / strategizing:
The future doesn't look that far away when you can pick it off the shelf.

Open Space Technology

action plan idea generation problem solving issue analysis large group online remote-friendly

Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Journalists

vision big picture issue analysis remote-friendly

This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Unique Thing in Common

virtual zoom connection trust active listening opening get-to-know teambuilding remote-friendly ericamarxcoaching

With a partner, find the 3 most unlikely / unusual / unique things you have in common with each other. Each pair chooses one to share with the group.

Issue Analysis

issue analysis problem solving online remote-friendly

A process for understanding a complex problem situation

Birds of a Feather

teamwork diversity team creativity thiagi

Participants naturally want to form groups with common characteristics. This exercise illustrates how diverse groups have access to more resources and provide a greater variety of solutions. Each person is given an index card with a letter on it, and then asked to form a group of five people. Participants assume that they should get into groups with others who have the same letter. However, when the facilitator asks them to form the longest word possible with the letter cards, they realize that it would have been more beneficial to have created a diverse group.

One Word Method

product development idea generation creativity icebreaker online warm up

Creating a sentence relating to a specific topic or problem with each person contributing one word at a time.

Library of facilitation techniques

find the right tool for your next session

Methods (1530)