Library of facilitation techniques

create a positive communication at workplace

Time: 5-10 minutes

1. (15-30 minutes) Write down 10 true statements about your creativity in your Creativity Notebook. These can be anything: ‘I feel the most creative when I’m dancing.’ ‘My desk needs to be messy/tidy for me to feel like I can be creative.’

2. EXTRA CREDIT: If you get even the slightest whiff of an 'aha!' moment, add a second layer sentence to your Noticing Wall (the back page of your Creativity Notebook). Noticing Wall Statements look like anything from, 'Huh, I never thought of it that way!' to 'Wow, I guess I really do need a messy desk to feel creative; I wonder why.'
   

10 seconds for the group to form a group 'snapshot' tableau

Bei „Whiskey Mixer“ ist Schnelligkeit gefragt! Wer zögert oder Fehler macht, muss zur Strafe laufen. Versprecher sind ausdrücklich erwünscht und sorgen für eine Menge Heiterkeit.

Pairs take turns walking each other through one task from their job, something they do very often, genuinely enjoy, or find difficult, while the listener uses active listening to follow the process. The listener then names the one thing they think a new starter would most need to know to do it well, and the demonstrator confirms, corrects, or adds the part that's hardest to put into words.

Pairs draw a customer-meeting scenario and a short customer profile, then act it out live: one person plays the customer, the other plays themselves meeting that customer for real. After a short scene they reflect on what worked, then swap roles so everyone practises both sides of the conversation.

Look past whether a team gets along and ask a sharper question: can people here actually disagree and still feel safe? Rooted in the Unity with Others pathway of the Map of Meaning framework, it focuses on the quality of relationships rather than mere presence, whether people can share what matters to them without silencing it. Ideal for team retrospectives, trust-building sessions, and leadership development, wherever a team needs an honest read on belonging rather than a surface-level one.

The trainee demonstrates that they have successfully applied what they have learned to their work and only then receives their certificate.

Benefit-oriented and learner-centered transfer feedback forms are used as an evaluation tool at the end of the training, with transfer success and business impact as the target outcomes.

At the end of the training, trainees identify just one or two initial transfer baby steps that have the highest potential impact and the greatest likelihood of realization.