Library of facilitation techniques

A questioning method for generating, explaining, investigating ideas.

You can help people access hidden knowledge such as feelings, attitudes, and patterns that are difficult to express with words. When people are tired, their brains are full, and they have reached the limits of logical thinking, you can help them evoke ideas that lie outside logical, step-by-step understanding of what is possible. Stories about individual or group transformations can be told with five easy-to-draw symbols that have universal meanings. The playful spirit of drawing together signals that more is possible and many new answers are expected. Drawing Together cuts through the culture of overreliance on what people say and write that constrains the emergence of novelty. It also provides a new avenue of expression for some people whose ideas would otherwise not surface. This structure brings to life LS principle #7, Emphasize Possibilities: Believe Before You See.

The 4Cs game is a quick way to gather and organize information about any subject using four common key concepts.

People working in different functions and disciplines can quickly improve how they ask each other for what they need to be successful. You can mend misunderstandings or dissolve prejudices developed over time by demystifying what group members need in order to achieve common goals. Since participants articulate core needs to others and each person involved in the exchange is given the chance to respond, you boost clarity, integrity, and transparency while promoting cohesion and coordination across silos: you can put Humpty Dumpty back together again! This structure enacts LS Principle #6, Amplify Freedom and Responsibility.

Instead of altering our beliefs to fit new information, we often force information to fit our existing beliefs.

W3 helps groups break this pattern by reflecting on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict.

Progressing in stages makes this practical: collecting facts (What Happened), making sense of them (So What), and identifying what actions logically follow (Now What). Every voice is heard while simultaneously sifting for insights and shaping new direction.

The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do — enlivening LS Principle #4, Learn by Failing Forward. Voila!

The Diffusion Curve is a reflection and discussion activity based on the theory of the diffusion of innovations. Using the basic principles of the diffusion curve, the activity aims to have participants reflect on the question: in which areas of my life am I: an innovator, early adopter, early majority, late majority, or laggard? It can also be extended to have participants apply the same lens to the organizations or companies they work for.

You can enable participants to find novel approaches to challenges by immersing themselves in the activities of the people with local experience—often their colleagues on the front line or anyone who uses their product or service. You open the door to change and innovation by helping participants explore what people actually do and feel in creating, delivering, or using their offering. Their observations and experience can spur rapid performance improvements and expedite prototype development. The combined observations may make it easy to spot important patterns.

You can avoid many of the traps that turn transformation initiatives and innovation projects into failures: the lack of a clear and common purpose, overall and for every stage of the initiative; inadequate engagement and participation; voices that are essential but not included; frustrated participants and nonparticipants; resistance to change; groupthink; nightmarish implementation for a disproportionally small impact.

A comprehensive design is a series of basic designs (see Design StoryBoards–Basic) linked together over a period of time. The design unfolds iteratively over days, weeks, months, or sometimes years depending on the scale of the project. Small cycles of design operate within larger cycles, scaling up and out as the initiative proceeds. You can easily include more people and more diversity in the design group for larger-scale projects. You can reflect the twists and turns in a transformation or innovation effort by a careful and ad hoc selection of participants (including unusual suspects since they are often the source of novel approaches).