Workshop activities to Analyse, Understand and Innovate

Arguments, presentations, strategies, or other plans are sent to other teams for deconstruction in order to find gaps or problems.

Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences.

To be used when there is a solution (even in a conceptual stage) that can be analyzed.

A Focused Conversation to begin to process traumatic situations for use with colleagues, friends and family, and how to respond to them productively. Often traumatic events become undiscussable and this enables persons to talk about them

An emotional journey is a visualization that maps and illustrates a user’s emotional experience through the experience of interacting with an organization, product or brand.

Polarities live as interdependent pairs that need each other to exist, for example inhaling & exhaling. One pole is not valued as better than the other. Polarities have an enduring quality, they are unavoidable and unsolvable.

Polarities live everywhere from our internal dialogue to external patterns of relating in society and within organizations. Overfocus on any one pole leads to the breakdown of the system as a whole.

Evaluate the factors that will either support or hinder a change in an organisation or entity. 

A process for understanding a complex problem situation

This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

This is a method for individuals and teams to define the structure, direction and first steps of a project. The individual or team works through a set of questions and documents the answers in a sharable digital format. This can either be a “living” document that develops with the project it can be left as just a clear and concise record of the starting-point.

Here's a control-group jolt in which we compare the performance of three different groups.

Any breakout group activity to capture ideas and generate dialogue around them.

Stakeholder Interviews are conducted by practitioners with key stakeholders in their ecosystem, such as decision makers, team members, peers, or customers both within and outside an organization. The interviews allow you to step into the shoes of the interviewees and see their role through their eyes.