Appreciative Inquiry is based on the organization’s positive core strengths in order to find insights and untapped chances that have to ability to exponentially increase performance.
You can quickly and effectively share several innovations or useful programs that may lie hidden within a group, organization, or community. Shift & Share gets rid of long large-group presentations and replaces them with several concise descriptions made simultaneously to multiple small groups. A few individuals set up “stations” where they share in ten minutes the essence of their innovations that may be of value to others. As small groups move from one innovator’s station to another, their size makes it easy for people to connect with the innovator. They can quickly learn where and how new ideas are being used and how they might be adapted to their own situations. Innovators learn from the repetition, and groups can easily spot opportunities for creative mash-ups of ideas.
People working in different functions and disciplines can quickly improve how they ask each other for what they need to be successful. You can mend misunderstandings or dissolve prejudices developed over time by demystifying what group members need in order to achieve common goals. Since participants articulate core needs to others and each person involved in the exchange is given the chance to respond, you boost clarity, integrity, and transparency while promoting cohesion and coordination across silos: you can put Humpty Dumpty back together again!
This is a practical training module to teach how to brief and debrief an exercise.
There is a strong 'meta' aspect in this session: you have a real experiential exercise during the session, and you will narrow down on the experience of how the briefing and the debriefing were done by the trainers.
This way participants will have the chance to first take part in a debriefing as participants, and then analyse the experience they just had.
Constructive feedback is feedback regarding an individual’s performance that can be used to build (construct) connection, successful habits and behaviors. The constructive (building) component is key because with this mindset and approach, seemingly negative feedback doesn’t become discouraging. Rather, a launch pad for creating opportunities for learning and development.
The sequential building of ideas without evaluation.
Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences.
To be used when there is a solution (even in a conceptual stage) that can be analyzed.
