Library of facilitation techniques

Which of these two values is more important among the employees in your organization?

• Integrity
• Customer-focus

Yes, you are right: Both of them are important. And comparing these two values is like comparing apples with oranges.

However, thinking about these values, discussing them, and placing them in a priority order makes them more tangible. Participants identify the highest-priority value among a set of employee values by comparing them two at a time.

A fun and reliable technique for scoring many ideas, with instant visual results. Participants rate statements by dropping tokens in Feedback Frames in a range of slots that are hidden by a cover, with results later revealed as a visual graph of opinions. This simple in-person analog tool uses secret score voting to recognize nuanced gradients of agreement towards consensus and avoid traditional voting problems such as groupthink and vote-splitting, which are common in sticker dot voting.

Participants can gain insight into their own pattern of interaction and habits. Helping Heuristics make it possible for them to experience how they can choose to change how they work with others by using a progression of practical methods. Heuristics are shortcuts that help people identify what is important when entering a new situation. They help them develop deeper insight into their own interaction patterns and make smarter decisions quickly. A series of short exchanges reveals heuristics or simple rules of thumb for productive helping. Try them out!

This effective technique can be used at any meeting to make discussions more structured and efficient. By using simple hand gestures, participants can express different opinions and desires.

Appreciative Inquiry is based on the organization’s positive core strengths in order to find insights and untapped chances that have to ability to exponentially increase performance. 

When people must tackle a common complex challenge, you can release their inherent creativity and leadership as well as their capacity to self-organize.

Open Space makes it possible to include everybody in constructing agendas and addressing issues that are important to them. Having co-created the agenda and free to follow their passion, people will take responsibility very quickly for solving problems and moving into action. Letting go of central control (i.e., the agenda and assignments) and putting it in the hands of all the participants generates commitment, action, innovation, and follow-through. You can use Open Space with groups as large as a couple of thousand people!

This is a method for individuals and teams to define the structure, direction and first steps of a project. The individual or team works through a set of questions and documents the answers in a sharable digital format. This can either be a “living” document that develops with the project it can be left as just a clear and concise record of the starting-point.

A light way to encourage punctuality in any group event or meeting in which there are breaks

People working in different functions and disciplines can quickly improve how they ask each other for what they need to be successful. You can mend misunderstandings or dissolve prejudices developed over time by demystifying what group members need in order to achieve common goals. Since participants articulate core needs to others and each person involved in the exchange is given the chance to respond, you boost clarity, integrity, and transparency while promoting cohesion and coordination across silos: you can put Humpty Dumpty back together again!

Vote with your feet exercise to set up insightful conversations and activities

Practice deeper listening and empathy by experiencing the same stimulus from two perspectives. Partners sit back-to-back and first listen individually to a short piece of music, noticing their internal experience through body, emotions, and thoughts.

They then describe their experience to each other in detail before listening again — this time through the lens of their partner’s description. By shifting from “my experience” to “your experience,” participants practice perspective-taking, empathy, and disciplined attention.

This simple structure builds the micro-behaviors that strengthen understanding, improve collaboration, and enhance the quality of insight gathered from others.