Library of facilitation techniques

Starting a meeting or after a break in a group where participants don't know each other or don't know much about each other

1 person is expert, 1 person is interviewer

Client-centricity” (or “client-focus”) is an approach to business based on putting the client/customer at the center of an organization's philosophy, strategy, and operations. This exercise promotes collaborative exploration and reflection around an organization’s approach to its clients. Participants discuss and share positive experiences they have had as clients, and use this to define their approach to “client-centricity” as a group. They discuss different groups of clients based on needs, and explore how successfully the organization has met those needs in the past. The exercise ends with a prioritization of areas for improvement.

Regular, effective feedback is one of the most important ingredients in building constructive relationships and thriving teams. Openness creates trust and trust creates more openness. Feedback exercises aim to support groups to build trust and openness and for individuals to gain self-awareness and insight. Feedback exercises should always be conducted with thoughtfulness and high awareness of group dynamics. This is a good first feedback exercise. It supports individuals to try out giving and receiving a very basic form of feedback in a safe way.

Regular, effective feedback is one of the most important ingredients in building constructive relationships and thriving teams. Openness creates trust and trust creates more openness. Feedback exercises aim to support groups to build trust and openness and for individuals to gain self-awareness and insight. Feedback exercises should always be conducted with thoughtfulness and high awareness of group dynamics. This is a good early feedback exercise when group members have developed some comfort and are still getting to know each other. It focuses on sharing appreciation and curiosity about each other.

This is a feedback exercise to support participants to deliver feedback that is clear and specific, especially after working in multiple project teams over a longer period of time. The team maps the connections between individuals, then uses specific points of interaction to prompt feedback.

Regular, effective feedback is one of the most important ingredients in building constructive relationships and thriving teams. Openness creates trust and trust creates more openness. Feedback exercises aim to support groups to build trust and openness and for individuals to gain self-awareness and insight. Feedback exercises should always be conducted with thoughtfulness and high awareness of group dynamics. This is an exercise for groups or teams that have worked together for some time and are familiar with giving and receiving feedback. It uses the words “stop”, “start” and “continue” to guide the feedback messages.

Prototype space to evoke emotions and understand behaviors.

Repurpose your space in the name of design. Rearrange a room to role play how a user might experience your service or product. Try out these methods early on in prototyping.

Invite participants to identify and reflect on which parts of their identities they bring into regular interactions.

The Futures Triangle is a mapping tool that helps participants explore the forces shaping the future. It looks at three key elements: the pull of the future, the push of the present, and the weight of the past. Together, these form a dynamic picture of the landscape of change.