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Methods (187)

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Thiagi Group

Social Virus

emotional intelligencepositive psychologyteamworkthiagiactionissue analysisself-awarenesscritical thinking
We all know how quickly the cold or flu can spread through the office, but we don't often think about how contagious our emotions can be. This exercise provides a brief simulation of how quickly both negative and positive emotions can be transmitted. One participant is selected to be the Negative Infector General and asked to infect others with a negative emotion. During the next round, you pretend to select another participant to be the Positive Infector General. At the end of the second round, participants are surprised to find out that they became more positive even though no one initiated the emotion.
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Paul McGregor

Giant Whoop!

energiserclosing

This is a quick final closing activity that leaves a group with a quick adrenelin boost. You could use it at any time as an energiser, although I usually use it to close an event.

Thiagi Group

Angry Customers

customer servicerole playingskillsthiagicommunication
Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.
Thiagi Group

Long Words

thiagistrategic planningstrategyaction

The real name of this jolt is Proactive Planning, but using that name will give away the key point that we want players to discover. Presented as a word game, this jolt lulls lures players to go after immediate gains in a mindless fashion only to regret the action later.

Gamestorming methods

3-12-3 Brainstorm

gamestormingidea generation

This format for brainstorming compresses the essentials of an ideation session into one short format. The numbers 3-12-3 refer to the amount of time in minutes given to each of three activities: 3 minutes for generating a pool of observations, 12 for combining those observations into rough concepts, and 3 again for presenting the concepts back to a group.

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Gamestorming methods

How-Now-Wow Matrix

idea generationremote-friendlydecision makingprioritization

When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’.

The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

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