Library of facilitation techniques

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Featured Author – International Association of Facilitators

IAF is a worldwide community of facilitators promoting excellence in the use of professional group process facilitation to create engagement and impact.

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211 results

Methods (211)

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Group Contract for Trust, Creativity & High Performance

Whether your group has already established its dynamics or is working together for the first time, creating a group contract enables people to mindfully ground their behaviours in inclusivity and respect, and promote psychological safety. These dynamics encourage trust, confidence, and inspiration–which in turn build engagement, encourage creativity, and result in wellbeing and success for all.

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Thiagi Group

Trust

One of the most important concepts in the workplace is trust. It affects performance, informal and formal relations, atmosphere of the workplace etc. With this activitiy you cn discover what one thinks about trust.

Thiagi Group

Angry Customers

Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.
Gamestorming methods

Choose your words wisely

Humans live in language. It defines what we do, how we do it, and why we do it. Language is the bedrock of our cultures and societies. As with fish in water, we go about our daily business without paying much attention to the language around us and how it influences us. Information architect and author, Jorge Arango developed Semantic Environment Mapping years ago to make visible the everyday language through which we so naively swim.