Care package
Let people show you what matters to them.
Give people a chance to explain their priorities in their own words by inviting them to create a care package for a specific purpose.
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Library of facilitation techniques
Design Workshop Activities
Service Design and Design Thinking activities to help your group innovate and develop new solutions and services.
59 results
Training Needs Assessment canvas
Use the Training Needs Assessment canvas collect information from clients, participants and research to prepare a future training course, program or workshop.
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Lightning Decision Jam (LDJ)
It doesn’t matter where you work and what your job role is, if you work with other people together as a team, you will always encounter the same challenges:
- Unclear goals and miscommunication that cause busy work and overtime
- Unstructured meetings that leave attendants tired, confused and without clear outcomes.
- Frustration builds up because internal challenges to productivity are not addressed
- Sudden changes in priorities lead to a loss of focus and momentum
- Muddled compromise takes the place of clear decision- making, leaving everybody to come up with their own interpretation.
- In short, a lack of structure leads to a waste of time and effort, projects that drag on for too long and frustrated, burnt out teams.
Replace all open discussion or brainstorming with a structured process that leads to more ideas, clearer decisions and better outcomes.
When a good process provides guardrails and a clear path to follow, it becomes easier to come up with ideas, make decisions and solve problems.
This is why AJ&Smart created Lightning Decision Jam (LDJ). It’s a simple and short, but powerful group exercise that can be run either in-person, in the same room, or remotely with distributed teams.
Draw toast
You can use the Draw Toast exercise to introduce people to the concepts of visual thinking, working memory, mental models and/or systems thinking.
This also works as a nice warm-up exercise to get people engaged with each other and thinking visually. Plus, it’s fun!
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Customer experience map
Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences.
To be used when there is a solution (even in a conceptual stage) that can be analyzed.
Brain writing
Brainwriting is essentially the same as brainstorming. Ideas are generated by asking people to write them down instead of verbally presenting them.
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Empathy map
An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona.
To be used after doing personas when more insights are needed.
Lotus blossom
The lotus blossom method is a creativity exercise. It is a framework for idea generation, starting from one central theme. Eight conceptual themes grow out from the main theme and each of them are used as central theme to generate 8 more themes. Explore!
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Design persona
Following a similar structure of the Persona method, give your design personality by creating a design persona. This can be through visual design, copy, and interactions.
To be used when it is time to focus on product experience.
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Dot voting
Dot voting is a collective way of prioritizing and converging on a design solution that uses group voting.
To be used when there are more ideas than can be feasible to develop further.
Mind map
A mind map is a diagram used to represent a number of ideas or things. Mind maps are methods for analyzing information and relationships.
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Concept sketch
A concept sketch is a fast freehand drawing.
To be used in Ideation phase.
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