MediaLAB Amsterdam

Empathy map

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An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona.

To be used after doing personas when more insights are needed.

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Goal

Personas usually summarize lifestyle but not necessarily the (sensory) experience of the users.

Attachments

Instructions

  1. Gather your team and draw a circle to represent your target persona. Brief the team on the persona.
  2. Divide the circle into sections, representing that persona’s sensory experience. Explain to the team what each of the circles mean.
  3. Ask your team to describe their experience from the persona’s point of view. Moderate the discussion and collect all relevant information on the map.

NOTE

Try to understand the persona’s point of view as much as possible.

OUTPUT

Insight in the needs and desires of the persona.

NEXT

Collect insights and communicate them, this could be done using a moodboard.

Background

Source: MediaLAB Amsterdam

REFERENCE: 

BLAND, D. Agile coaching tip–What is an empathy map?

VIANNA, Maurício, et al. Design Thinking. Business Inovation, 2011.

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