Redirecting a group when experiencing conflict
Avoid being sidetracked by conflict between individuals
Reach out to other members and say, "Who else has an opinion on this issue?" Or, "Let's step back for a minute. Are there any other issues that need to be discussed?" Remember: don't focus your attention on the dominant minority, focus on the passive majority.
Potential pitfalls: A lot of time can be wasted trying to "resolve a conflict between two people who have no intention of reaching agreement. People often use one another as sparring partners, in order to clarify their own ideas.