Workshop activities to Analyse, Understand and Innovate
Job Description in 99 Words
The Creativity Dice
Why?
Here's an interesting game that produces humorous results. Hidden behind the humor, however, is subtle provocation that forces participants to think deeply to justify some of the basic principles and assumptions related to the training topic.
Participants write “Why?” questions related to the training topic. Then each participant writes a response to someone else's “Why?” questions. The questions and answers get mixed up, producing incongruous results.
One, Two and More
One, Two, And More is a flexible structured sharing activity for exploring different topics using different sets of questions. A unique feature of this activity is answering each question in three different modes: individual, pairs, and in teams.
Participants from Hell
Different teams receive envelopes labeled with different types of disruptive participants. Participants brainstorm guidelines for handling disruptive behaviours, record the guidelines on a card, and place the card inside the envelope.
Teams rotate the envelopes and generate guideline cards for handling other types of disruptive participants. During the evaluation round, team members review the guideline cards generated by other teams and identify the top five suggestions.
Both Sides
Organizational life is full of paradoxes. It looks as if you always get contradictory advice. For example, one manager suggests that all your training should be on the Web. Another manager extols the virtues of classroom teaching. In a situation like this, it is useless to ask, “Which is better: online learning or instructor-led learning?” The answer is invariably, “It all depends.” In the complex real world, the effectiveness of any strategy depends on the context. For example, training effectiveness depends on the content, objectives, learners, technology, and facilitators. In order for you to come up with the best strategy, you must explore the advantages and disadvantages of conflicting guidelines.
That's what BOTH SIDES helps you to do.
Customer Service Categories
Social Virus
2 Minute Drill
Textra Games combine the effective organization of well-written documents with the motivational impact of training games. Participants read a handout, booklet, reprint, or a chapter in a book and play a game that uses peer pressure and peer support to encourage the recall and transfer of what they read.
Here is a fast-paced textra game for reviewing training content from product-knowledge booklets or technical reference manuals.
The Anchor Effect
This jolt demonstrates how the natural human tendency of becoming heavily attached to a starting value can influence our decision making.
The participants work with two different versions of the same questionnaire. One version asks a series of questions that provide low anchor values, while the other version provides high anchor values. The debriefing discussion examines how anchoring affects our decision making.
Rapid Responses
Here's an experiential introduction to this activity:
What is your preferred technique for learning something new?
Write your answer on a piece of paper. If you don't have a piece of paper, just say your answer out aloud.
I am now going to ask you a different question. Once again, write down your answer (or say it out aloud).
What method do you usually use to train other people?
Compare your answers to the two questions. Are they consistent with each other? If not, why is there a discrepancy between the way you like to learn and the way you train others? Should you not help others learn the same way you like to learn?
Does this inconsistency exist because you believe that training is different from learning? Don't you believe that training has to result in learning?
Does this inconsistency exist because you believe that your learning preference is unique only to you? Don't you think that other people may have unique learning preferences? How does your training accommodate these individual differences?