Only occasionally does someone disagree with a point being made by the facilitator about processes.
1. Thank the person for speaking up, and ask any questions of clarification to understand why they have made this disagreement.
2. Ask the group to think about the disagreement as a useful piece of information or viewpoint, and to critique the disagreement as valid or not valid.
3. Finish by again thanking the person for speaking up. Often this person wants to be seen as important and this satisfies his/her ego. Usually for the rest of the session the same person never challenges again.
Source: Jon Jenkins
Derived from: An email on disruptive students at the university level or participants in training sessions. Developed by Debra Bannister, MBA, PMP, Cert. Ad. Ed., Principal, Meta Team Solutions
History of Development: unknown