Dealing with a participant who is cynical
To build on the wisdom of the cynical participant and ensure commitment to follow-thru
Pre-Work Required: none
Level of Difficulty to Facilitate: Facilitation skills required
When a participant says something like, "We have done this all before but we never DO anything different when we get back to our jobs."
The facilitator may give a context: "The future is informed by our actions in the past, but we are not doomed to do things the way they were done in the past." Or, "In order to make sure our time we've spent together here is worthwhile, we need to make sure our resolve is going to make a difference."
"What are each of you personally going to do in your "real" day-to-day activities that will make sure that we succeed?" And I make sure that the person who raised the question answers it with the others.
Follow-Up Required: Check to see that the plan is being implemented
Usual or Expected Outcomes: Agreement to do things to implement the plan
Source: Jo Nelson
Derived from: A discussion on the GRP-FACL listserve See http://listserv.albany.edu:8080/archives/grp-facl.html