Pre-Work Required: none
Context: We want to look at the informal dimensions of an organization: the ways things get done outside the normal channels of procedures.
1. Many of the ways things get done in an organization are done outside the normal channels of doing things. A person might ask a friend for information or to do something that should be done in an official way. What are some of the ways informal networks operate in an organization?
2. Who uses informal networks?
3. How do informal networks work?
4. What are some of the problems with informal networks?
5. Some suggest that the use of informal networks are the best ways of managing change. Why are informal networks necessary?
6. How can a change agent use informal networks?
Conclusion: Effective change management is managing all of the dynamic of an organization.
Follow-Up Required: none
Usual or Expected Outcomes: insights into the informal organization and change management
Source: Jon Jenkins
Derived from: The Basic Conversation Method of the Institute of Cultural Affairs
Alternative names: The Informal Organization