Library of facilitation techniques
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Methods (117)
Both Sides
Organizational life is full of paradoxes. It looks as if you always get contradictory advice. For example, one manager suggests that all your training should be on the Web. Another manager extols the virtues of classroom teaching. In a situation like this, it is useless to ask, “Which is better: online learning or instructor-led learning?” The answer is invariably, “It all depends.” In the complex real world, the effectiveness of any strategy depends on the context. For example, training effectiveness depends on the content, objectives, learners, technology, and facilitators. In order for you to come up with the best strategy, you must explore the advantages and disadvantages of conflicting guidelines.
That's what BOTH SIDES helps you to do.
Bottle Tower
Certificates and Advice
Circles in the air
Draw circles up in the air with the index finger and observe the way the direction of the circles changes, as we change the vantage point.
Coat of Arms
Cross the Circle
Customer Service Categories
Data Mining
Decisions, Decisions…
This exercise, based on Kahneman and Tversky's classic study, illustrates how the framing effect influences our judgement and our ability to make decisions. The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant's decision.