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Library of facilitation techniques

Leadership and Personal Development Group Activities

Activities to support personal development and train new soft skills. Help your participants to reflect, grow self-awareness and learn new interpersonal skills.
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Thiagi Group

Angry Customers

Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.
Thiagi Group

Cover Up

This exercise deals with the importance of unlearning. The facilitator gives instructions to cover one of your ears or eyes. Later, the facilitator refers to the left ear as nose and the right eye as mouth. Subsequent instructions slow down your performance.
Thiagi Group

Triple Nine

The key to such procedures as need analysis, market research, and evaluation is the ability to find patterns in available information, collect additional information, and come to logical conclusions. We devised a game with a pocket calculator to teach this type of logical thinking.

Thiagi Group

Words and Pictures

This is a modification of an interactive lecture activity that is transformed into a textra game. This activity can be inserted after participants finish reading a handout. It involves a poster preparation contest that taps into the listeners' linguistic and visual intelligences.

Thiagi Group

Thirty-five for Debriefing

You might be familiar with Thirty-Five as a structured-sharing activity. Thirty-Five can also be used as an effective debriefing game.

In this version, participants reflect on an earlier experience and identify important lessons they learned. They write one of these lessons as a brief item. The winner in this activity is not the best player, but the best lesson learned.

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Thiagi Group

Features

Understanding and analyzing a piece of advice are important activities. Here is a game that requires the participants to analyze the features associated with different pieces of advice.

Thiagi Group

Name That Tune

In his book, You Are Not So Smart, David McRaney describes an experiment by Elizabeth Newton that explains the illusion of transparency. This happens during the communication process when others are not privy to same information as we are. While we may think all of our thoughts and feelings are visible to others, we often overestimate the actual transfer of information. The participants pair up and one partner taps out a familiar song with fingertips. The finger-tapping partner predicts the listener will be able to guess the tune. These partners are surprised to discover that while the tune is obvious to them, their listening partner is unable to guess it.
Thiagi Group

Quick-Change Artists

In these days of constant change, adaptability and resilience are highly desirable personal qualities. This activity enables the participants to tap into their group wisdom and work on their ability to flourish under frequent changes. Participants work individually, with a partner, and in teams to prepare a list of do's and don't-s for increasing their ability to adapt to changes. Eventually, each participant selects a factor that he or she wants to apply immediately.
Thiagi Group

Novice or Expert?

Trainers have difficulty imagining how people feel when they are forced to learn through their weak learning styles. This activity enables them to experience the frustrations of working though a weak learning style—and the positive feelings of using their strong learning styles.