The story template is a method to help in the exploration or research phase of a project. It is especially useful during shorter processes such as a design sprint or a design jam. It can serve as a substitute for interviews if time/ context does not allow for it and it helps the workshop participants to create data connected to real experiences in their lives.

Participants find other participants’ LinkedIn profiles (or other social media) and search for specific information to relay during program icebreakers.

In the Design Sprint process, the interview is a crucial step to test your prototype.

This method provides a deliberate and scientific approach to conduct effective interviews. A consistent process and unbiased mindset yield realistic feedback. Effective scoring gives clarity to the results and primes you to make strategic decisions.

Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences.

To be used when there is a solution (even in a conceptual stage) that can be analyzed.

‘Who, What, Where, When, Why and How’ is a method used to obtain a thorough understanding of a problem.

Future workshop is a method that aims to have stakeholders design their desired future, avoiding constraints imposed by experts or organizations.

To be used when ideas need to be developed outside of the design team.