MediaLAB Amsterdam

WWWWWH

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‘Who, What, Where, When, Why and How’ is a method used to obtain a thorough understanding of a problem.

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Additional info

Goal

Allows to reflect on the problem and understand it better, it is then easier to aim for a solution.

Attachments

You will be able to upload attachments once after you create the method.

Materials

    Instructions

    1. Define the problem definition and the problem statement.

    2. Ask yourself the WWWWWH questions, and write down the answers on post-its

    – Who is involved?

    – What occurred?

    – When did it happen?

    – Where did it happen?

    – Why did it occur?

    – How did it happen?

    3. Review the answers to all the questions, identify where you might need extra information and adapt the answers as needed.

    4. Collect insights into a document (can be photos, a video, a mindmap or a slideshow).

    NOTE

    Your story isn’t complete if you can’t answer these questions. Some questions might spark other questions, answer them too!

    OUTPUT

    Thorough understanding of the problem.

    NEXT

    Use the answers as input to create a presentation of your story.

    Background

    Source: MediaLAB Amsterdam

    REFERENCE: based on Design Methods 1, R. Curedale

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