Weighing varied stakeholder interests. This workshop can be used by itself, or as a component of a wider process.
To enable making decisions based on a good weighing up of the varied interests involved
- flipcharts and markers
- masking tape
- open space with perspectives in different corners of the room
Types of participants: Managers / professionals, people who are responsible for acting and making decisions in an organizational context
Type of Facilitator-Client Relationship: The facilitator has permission to explain a model and build on it further along with the participants.
Facilitator personality fit: Someone who can endure the pressure of a dilemma and can help the group to explore it further rather than jumping directly to action.
1. As a whole group, discuss with one another the focus issue which the group is considering, and arrive at a focus question statement, if you do not have one already.
2. Remind the group that each stakeholder looks at the same issue from a different perspective. Discuss as a group and name what the major stakeholder perspectives are for your issue. As a starting point you may use the three perspectives mentioned below.* For each perspective (probably three to five of them) post a flipchart, each in a different part of the room, to represent the perspective of each of the stakeholder groups.
3. Begin with the first flipchart. As a whole group, put yourself into the position of each stakeholder and summarize in one sentence the values of this stakeholder and then, based on these values, how the stakeholder views the perspectives of the other stakeholders. Record this thinking on the flipchart.
4. Repeat this procedure for each of the perspectives.
5. Divide the space into the number of segments that you have stakeholder values by putting masking tape on the floor. Place your focus question statement on a large sheet of paper in the center of all of the segments.
6. Have the group spread themselves among the stakeholder compartments.
7. Read the focus question and give each stakeholder group time to discuss their perspective.
8. Then starting with one of the perspectives, ask:
- What is the core issue in this case from the perspective in which you are standing?
- How does that feel?
- What do you experience of the case? What happens next?
- What would you say from this perspective to those in the other perspectives?
Ask the same questions of the people standing in each of the other stakeholder perspectives.
9. Now ask everyone to move to a new perspective and repeat the procedure.
List the various perspectives that surfaced and record them as one list on the flipchart.
How has this discussion influenced your thinking about the focus issue we face today?
Usual or Expected Outcomes: - A framework in which to name the specific assumptions being made by the various stakeholders:
- Individual assumptions about the content explicitly clarified
As the group proceeds with their decision-making process, check proposed decisions against the perspectives list for inclusiveness.
Source: Carolien de Monchy