Airbus Leadership University

The keys to trust

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50 +1 - 15 Low

Develop a trusting relationship with each member of the team.



All participants have the key to the other team member’s trust and will act differently. The team has a trust charter and some ways to develop trust.




    • Describe a trusting relationship as a bank account. Deposit increases trust, withdrawal reduces trust. Hand out the list of the 13 trust promoting behaviours (attached). 

    • Ask participants to select the 3 key behaviors that someone needs to show to “gain” your trust. If they don’t exhibit those behaviours they stand no chance with you.

    • Prepare a flipchart / or Jamboard with a list of the 13 behaviours numbered from 1 to 13.

    • Each team member in turn mentions his/her initials and 3 numbers, those of their 3 key behaviours. All other participants write these accordingly on their own list.

    • By the end, all have the keys to unlock trust with each team member. 

    • While the participants disclose their 3 behaviours the facilitator ticks the corresponding bullet on the flipchart / Jamboard. In the end you can point out the most cited and the least cited behaviours.

    • The top cited behaviours form a trust charter for the team, discuss what to do if some one breaks it. Discuss what stands in the way of doing the least cited behaviours, decide or/and commit accordingly.

    • Instruct participants to select one relationship they want to work on and write on a post-it 1.the desired outcome, 2. the current situation, 3. the action plan using some of the 13 behaviours. They will keep this to themselves.

    • Ask participants to mention one thing they will do different now that they have done this sequence.

    Recommendation: This sequence should certainly not be run in a professorial mode. Just offer the simple 13 behaviours framework in a matter of fact style.

    Tips for Remote: Set up a Jamboard and use sticky notes 

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