ANNE DE MORAISAirbus Leadership University

Collaboration vs "supplier - customer" relation

by for .  
70 - 705 - 15 

Move from "supplier- customer" relationship to collaboration through 3 steps: benefits and blockers for the current relation, define how to manage them in the new type of relation and identify what can be implemented to create this collaboration.

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Goal

Move from "supplier- customer" relation mindset to collaboration mindset

Attachments

Materials

    Instructions

    In introduction, we recommend you run this icebreaker :  Who is behind this secret ?

    Step 1 - Current situation (20 min)

    • Display 2 flipcharts: "As a customer" and "As a supplier" with 2 areas inside - "Benefits of the contractual relation in term of performance" and "Blockers of the contractual relation in term of performance"
    • Ask the group to write on post-its their answers
    • Cluster the similar answers (or bingo approach)
    • Ask the group to vote for 3 or 4 benefits or blockers which seems to be the one with the most important impact on their performance and choose the 4 to 6 with the most important number of votes.

    Step 2 - Future collaboration (30 min)

    • Create one flipchart by topic
    • Ask the group to take 5 min to reflect on 2 questions:
      • How do you manage these situations with colleagues?
      • How could you manage these situations in this new collaboration relation?
    • Share your ideas with the group

    Step 3 - Let's try (20 min)

    • Distribute the set of cards on collaborative behaviors and rituals, that the team can put in place as a team.
    • Decide what you want to implement to have a good collaboration relation.
    • Fulfill the canvas

    To close the workshop, we recommend you run this sequence : Workshop closure

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