Delivery Matters

Stories behind workshop plans,
sticky notes and markers.

Author: James Smart

How to scale facilitation in your organization

Most L&D managers and facilitators I speak to can name the problems of unscaled facilitation immediately. Inconsistent session quality and messy workflows. An impact that's felt in the room but impossible to demonstrate to leadership. A struggle to make good facilitation practices stick. In this guide, we introduce the facilitation maturity model. A four-stage framework for L&D and org dev teams wanting to deliver better interventions, greater ROI, and spread facilitation skills. This guide is full of practical, evidenced advice and resources for every stage of the scaling process. Giving a name to the issues caused by a lack of a facilitation capacity is easy. What's harder to name is…

How to create more effective facilitator guides

Running training at scale is a challenge. You need to maintain high-standards as your training programs grow and facilitators work across countries, languages and formats. Facilitator guides create a structured way to scale training and ensure quality, but how can you standardise and maintain version control while also giving trainers room to breathe? In this guide, we'll share what makes a great facilitator guide, walk through the key components, and offer practical tips for building guides that work whether you're supporting five trainers or five hundred. Let's dig in! What is a facilitator guide? A facilitator guide (also known as a training guide) is a structured document designed to help…

SessionLab is SOC 2 Type II compliant

We’ve recently completed our SOC 2 Type II attestation at SessionLab. This is a major security milestone for SessionLab, but it goes further. It reflects something broader about how facilitation work is evolving, and what teams increasingly expect from the tools they rely on. Being SOC 2 Type II certified helps us meet those expectations, so teams can confidently use SessionLab as a shared workspace for designing, managing, and scaling high quality facilitation. Let's explore why this matters and explain SOC2 type II attestation in a little more detail. What is SOC 2 compliance? SOC 2 is an internationally recognized compliance framework focused on how organizations protect customer data. It…

SessionLab 2025 recap

2025 was a big year for SessionLab. We focused on one core shift: bringing your entire session design workflow – from brief to follow-up – into one connected workspace. With Pages, Forms and the context-aware AI assistant, you now have the tools to centralize your process and streamline your complete design process. No more jumping between docs, spreadsheets, and different tools. This post recaps the most impactful product updates we shipped in 2025, along with a few practical tips to help you get more value from them in 2026. Let's dive in! 1️⃣ Pages: your session brief and report, right next to the agenda Pages introduced a dedicated space inside each…

Building a complete session design workflow in SessionLab

Designing an effective workshop does not start and end with an agenda. It’s a process that begins with client conversations and continues through planning, design, delivery, feedback, and reporting back to stakeholders. Whether you're a facilitator designing bespoke client workshops or an L&D lead creating training programs at scale, it can be a lot to manage. Below, we'll explore how SessionLab's new features combine to help you organize your end-to-end planning process in one place and streamline your workflow. Organizing everything involved in planning and running a session can be complex and time-consuming. Trainers need to connect needs assessment and training needs to their agenda design. Stakeholders need to be…

SessionLab Vs Excel

Before SessionLab, I would design complex sessions in Excel. Timing and organization have always been important to me as a facilitator and it seemed to make sense to create my agendas in a spreadsheet. When working in Excel, I found myself frustrated with endless copy and pasting, manually calculating timings and struggling to stay on top of my learning flow. Whether it was presenting a messy spreadsheet to clients or struggling to maintain formulas, the task of finalizing my agenda always filled me with dread. There has to be a better way, right? Back when I had to use Excel, I would always end up with a completed agenda and…

Announcing the Workshops & Wizards facilitation deck!

Workshops & Wizards is a deck of cards designed to teach groups about facilitation skills and support personal growth and development. Send participants on a learning quest, discuss what equipment perfect* facilitators might use or give kudos for positive examples of facilitation in action. Learn more about how to use Workshops & Wizards to support your session below. Download the free print-at-home version, try out the digital deck and register your interest in a physical edition. What is the Workshops & Wizards deck? Workshops & Wizards is a deck of cards that helps teach key facilitation skills, improve collaboration and help you run better workshops and meetings. Each card is…

How Agile coaches at Lufthansa Technik use SessionLab to design effective, high impact workshops

At Lufthansa Technik, innovation goes far beyond aircraft maintenance. As a global leader in MRO (maintenance, repair, and overhaul) services, the company is deeply committed to driving internal transformation. A key part of this journey is AVIATAR: Lufthansa Technik’s digital platform that helps airlines optimize fleet performance. Within AVIATAR, Agile coaches play a central role in supporting teams and leaders with structured collaboration, continuous improvement, and change initiatives. To design and deliver effective workshops that support these goals, Alexander Simon and the Agile coaching team relies on SessionLab. From Excel to a smarter, more visual way to plan workshops Before adopting SessionLab, workshop planning often happened in Excel, which was…

SessionLab’s improved AI Assistant: smarter, context-aware session design

With the latest improvements to SessionLab’s AI Assistant, we’re introducing a smarter, more integrated way to accelerate your design process. Our improved AI Assistant, now accessible via the prominently placed “Ask AI” button, enables users to generate, modify, and improve session content with greater flexibility. Crucially, it is now able to read and understand the context of your session, making it a collaborative tool that adjusts to your goals and supports your workflow. Let’s explore what this update brings, how it supports your facilitation practice, and what to keep in mind as you start experimenting. 5 things you can do with SessionLab’s improved AI Assistant 1. Generate or adapt an…

How Implement Consulting Group enhances workshop design with SessionLab

At Implement Consulting Group, workshops aren’t just events: they’re a core part of how the firm delivers strategic transformation, facilitates change, and builds capacity in client organizations. Whether helping companies navigate digital transformation, improve operational efficiency, or develop leadership, the firm relies on engaging, hands-on workshops to create lasting impact. To support the design and delivery of these sessions, Lea Flytkjær and the consulting team at Implement are using SessionLab to bring structure, clarity, and collaboration to their process, making it easier to deliver high-quality workshops at scale. Workshops as a foundation for change Implement is a consulting firm with 1800 employees worldwide. They support organizations in achieving their strategic…

53 team building activities to improve teamwork in 2025 (and to have fun!)

Team bonds and connections are the foundation of good team work. Team building activities are an effective way to help groups get to know each other better, have fun and improve collaboration. But how do you choose the right activity for your team event, and where do you get started when trying to encourage deeper team bonding or alignment? We're here to help with this collection of effective team building activities! You'll find instructions, tips and advice that makes improving team work and engaging your group easy. What are team building activities? Team building is an activity or process designed to build connections between members of a team, create lasting…

How First Advantage improved efficiency and stakeholder satisfaction with SessionLab

First Advantage Corporation (NASDAQ: FA), a leading provider of global software and data in the HR technology industry, dedicated to empowering organizations to make informed hiring decisions while ensuring compliance and enhancing workplace safety. Presented with opportunities for improved efficiency and enhanced collaboration, First Advantage needed to move away from spreadsheets and to a centralized, automated solution that helped their learning & development design team to develop high-quality materials with ease. That's when they found SessionLab. As a global organization, First Advantage serves customers in over 200 countries and territories with a staff of about 10,000 employees in 19 countries. As such, First Advantage’s Learning and Development team has a large…

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