Delivery Matters

Stories behind workshop plans,
sticky notes and markers.

Tag: Guides

A photograph of a trainer delivering content.

Instructor-led training: coordinator guide (best practices & trends.)

When designing and delivering employee training, one size rarely fits all. While some skills and topics can be effectively taught in a self-paced environment, instructor-led training continues to be a great way to impart knowledge and skills experientially. But how do you ensure instructor-led training is engaging and cost-effective at scale? Whether you’re working in a virtual or live environment, this guide to instructor-led training will help you and your trainers deliver exceptional training experiences. We'll share share best practices, actionable insights and help you decide when instructor-led training is right for you and your team. What is instructor-led training? Instructor-led training (ILT) is a learning format where an instructor or…

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Event survey questions: a practical guide and question bank

You planned the agenda. You booked the venue. You thought about the icebreaker, the catering, the slide deck. And then the event happened, and in the rush to wrap up, thank everyone, and get through the logistics of leaving, the survey (assuming there even was one) was either a last-minute scramble or didn't happen at all. Event surveys are often forgotten, or sent out “just because we have to”, because events are busy, energy is spent and survey fatigue is a real thing. This post is here to make that easier. You'll find a practical question bank you can copy and adapt for both pre-event and post-event surveys, tips on…

How to plan a team offsite: a complete guide

Planning a team offsite is a big responsibility. You're managing logistics (venues, travel, catering, schedules), balancing needs, and designing an experience that people are going to give their time, energy, and trust to. This guide is designed to help you plan and deliver a company offsite where teams truly connect, decisions are made, and where the team goes back to regular work with purpose and energy. You’ll find practical planning advice, example templates and insights from our years of running team offsites at SessionLab. A team offsite is about more than getting everyone in your company together in a nice hotel for a few days. A good offsite creates the…

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How to measure training effectiveness in instructor-led training

Most instructor-led training (ILT) programs end with a feedback form and a scorecard that tells you that participants had a good time. That's a start, but it's not impact. The challenge with ILT is that the most meaningful outcomes don't happen in the room. They happen back at work, on Monday, when a manager handles a difficult conversation differently, or a new hire applies a process they've just been trained on without needing to ask for help. That's where training either works or it doesn't, and most L&D teams have very little visibility into what happens after the session or workshop is over. In this article, we’ll cover all you…

How to scale facilitation in your organization

Most L&D managers and facilitators I speak to can name the problems of unscaled facilitation immediately. Inconsistent session quality and messy workflows. An impact that's felt in the room but impossible to demonstrate to leadership. A struggle to make good facilitation practices stick. In this guide, we introduce the facilitation maturity model. A four-stage framework for L&D and org dev teams wanting to deliver better interventions, greater ROI, and spread facilitation skills. This guide is full of practical, evidenced advice and resources for every stage of the scaling process. Giving a name to the issues caused by a lack of a facilitation capacity is easy. What's harder to name is…

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Employee training materials: a practical guide for instructor-led training

Ask most people what they mean by "employee training materials" and they'll gesture vaguely toward slides. Maybe a handout. If you're lucky, a printed agenda that's been living in the same folder since 2019 and has survived three team restructures and a global pandemic. That definition isn't wrong, exactly. But if you're an L&D professional running instructor-led training at any kind of scale, it's incomplete in ways that quietly cause real problems: inconsistent delivery, facilitators left to improvise, participants who don’t have materials to refer back to, and a slow accumulation of variations of the same document living in three different shared drives. This post is for the people trying…

Explore Author Profiles in the SessionLab library

How to Explore Author Profiles in SessionLab Library

Many facilitation techniques start as small experiments. A facilitator tries something in a workshop, and it works. They refine it, run it again, and decide to share with others.  Facilitation knowledge is widely shared, but it can be difficult to trace the origin. You might first see a method in a blog post, later in a slide deck, then referenced in a social post or book. Author Profiles in the SessionLab Library connect facilitation methods, templates, and their creators in one place. In this post, we'll explore how they work and how you can create your own. What are Author Profiles? An Author Profile is a public page in the…

How to create more effective facilitator guides

Running training at scale is a challenge. You need to maintain high-standards as your training programs grow and facilitators work across countries, languages and formats.  Facilitator guides create a structured way to scale training and ensure quality, but how can you standardise and maintain version control while also giving trainers room to breathe? In this guide, we'll share what makes a great facilitator guide, walk through the key components, and offer practical tips for building guides that work whether you're supporting five trainers or five hundred. Let's dig in! What is a facilitator guide? A facilitator guide (also known as a training guide) is a structured document designed to help…

Building a complete session design workflow in SessionLab

Designing an effective workshop does not start and end with an agenda. It’s a process that begins with client conversations and continues through planning, design, delivery, feedback, and reporting back to stakeholders. Whether you're a facilitator designing bespoke client workshops or an L&D lead creating training programs at scale, it can be a lot to manage. Below, we'll explore how SessionLab's new features combine to help you organize your end-to-end planning process in one place and streamline your workflow. Organizing everything involved in planning and running a session can be complex and time-consuming.  Trainers need to connect needs assessment and training needs to their agenda design. Stakeholders need to be…

Team members in a workshop

How to collaborate while planning an event with SessionLab

Great workshops and events are a team effort. Turning a draft agenda into a real-word, memorable event requires the involvement of quite a few different stakeholders. In this article we’ll look into all the ways SessionLab helps facilitators and trainers collaborate effectively while working on a workshop or event. We'll cover every stage of the process, from initial design all the way to delivery and share how you can streamline your process and creating engaging experiences with the help of SessionLab. The first part of a facilitator’s job is often quite a solitary affair: me, at my desk, sometimes with some help from AI, working on an agenda to get…

A woman working at her desk with the SessionLab planner on her computer screen

How to organize a workshop with SessionLab

In the next few pages, I’ll walk you through how I move from a blank canvas to the first version of a workshop design. I’ll illustrate how, as a freelance facilitator, I use SessionLab step-by-step to organize information, sketch out early ideas, and create a draft agenda, ready to share. SessionLab is my facilitation back office: it’s the virtual desk where I do all the preparation work for each workshop, session, and event. It allows me to keep my notes in one place, design efficiently, and easily collaborate with clients, co-facilitators, and other people with a stake in the success of my next workshop. Let’s see how. Facilitation is often…

How to make training more engaging: 8 essential tips

You can have the best content in the world, the most updated statistics and information, but when it comes to training, great training content is just not enough. We’ve all sat through sessions that feel like (and in fact, are) a slow march through a PowerPoint deck. The information might be useful, but it is not memorable. In an era of distractions and short attention spans, what can help us design training that actually sticks?  In this article, we will look at 8 essential tips to make in-person or virtual training more engaging, with plenty of real-life stories and examples from my own experience training newbies in facilitation and group…

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