SessionLab Privacy Policy

Effective as of December 22, 2016.

TrainedOn OÜ ("TrainedOn," "us," or "we") respects the privacy and personal information of the members of the SessionLab community. This Privacy Policy applies to information we receive when you use our website or the SessionLab software (collectively, the "Service"). Your privacy is very important to us. We only store data that is necessary for registering and using the Service. Our intention is to be 100% transparent on how we process your personal data. This policy explains how we collect, store, use and disclose your personal information while using the Service.

This Privacy Policy is an agreement between TrainedOn and you, as the user of the Service. By accepting our Privacy Policy during your subscription to the Service you indicate your consent to the use of your personal information in a manner described in this policy. Please read carefully our Privacy Policy.

Information related to the use of cookies is set out in our Cookie Policy.

If you have any feedback or suggestion on our Privacy Policy, please do not hesitate to share it with us under privacy@sessionlab.com.

Information we collect

Information from website browsers

If you are just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is information we collect from everybody, whether they have an account or not, in order to better understand how our website visitors use the Service, and to monitor and protect the security of the website.

The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Information provided by you during registration

When you sign up for the Service we collect personal information like your name, username, password and e-mail address. We may also collect information that you voluntarily add to your profile, such as your profile picture or a short bio.

If you connect to the Service using your LinkedIn or Google accounts, you authorise us to collect information available through your LinkedIn and Google account. We use this information only to log you in to our services with your LinkedIn or Google accounts, we do not use this information for any other purposes.

Information provided by you for payment of paid service plans

If you are a user of our paid premium Service Plan, we will utilize a third party credit card payment processing company to collect payment information, including your credit card number and billing address. We will securely share this payment information with the third party processing company. as detailed below in “How We Share Your Information: With Trusted Service Providers and Business Partners.” We do not store your payment information.

Information provided by you for invitations

If you choose to use our invitation service to invite a colleague of friend to the Service, we will ask you for that person’s contact information, which may include their email address and automatically send an invitation. We store the information you provide to send the invitation, to register the person if your invitation is accepted, and to track the success of our invitation service.

Your Content

Your use of the Service will involve you uploading or inputting various Content (as defined in the Terms of Service) into the Service. You control how your Content is shared with other users.

We may view your Content only as necessary (i) to maintain, provide and improve the Service; (ii) to resolve a support request from you; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Terms of Service; (iv) as reasonably necessary to allow TrainedOn to comply with or avoid the violation of applicable law or regulation. We may also analyse the Content in aggregate and on an anonymized basis, in order to better understand the manner in which our Service is being used.

Information collected automatically

We use web analytics service providers to help us analyse how you use our site. We have an account at Google Analytics, Mixpanel, Segment.io and User Voice and we comply with each services’ Terms of Service. We are not using any of these third party services to track, collect or upload any data that personally identifies you for any profiling purposes

Accessing, modifying or deleting your personal data

You can access and modify some of the information you provide us through your settings.

If you wish to terminate your account, your personal data and all your sessions will be irrevocably deleted. Termination can be initiated by sending an email at account-removal@sessionlab.com.

Please bear in mind that your Content might not be removed from our servers immediately at the time of termination. Residual copies of your deleted Content might be kept for backup purposes however we do make sure not to keep them for longer than 90 days after terminating your account.

How we share the information we collect

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.

We may share your information with your permission, so we can perform services you have requested.

We may share your information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services.

We may share user information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of user information, and we will notify you on our website or by email before any transfer of your user information. The organization receiving any user information will have to honour any promises we have made in our Terms of Service and Privacy Policy.

How We Protect Your Information

The security of your information is important to us. When you enter sensitive information as part of our service, we encrypt the transmission of that information using industry-standard encryption.

TrainedOn uses commercially reasonable and industry-standard managerial and technical safeguards to preserve the integrity and security of your information. For example, we continuously and regularly back up your data to help prevent data loss and aid in data recovery. We also guard against common web attack vectors, host data in secure data centres, and implement firewalls and access restrictions on our servers to secure our network and better protect your information.

If you have any questions about security on our Service contact us at support@sessionlab.com.

Communication from us

You understand and agree we might send you emails once in a while including service announcements, administrative messages, etc., and that these emails are considered part of our service and You will not be able to opt out of receiving them.

Storing data in cloud

TrainedOn is based in Europe however we use Amazon Web Services to store personal data. TrainedOn does comply with European laws when we collect, store or use your personal data, however in order to provide you our services we need to transfer your personal data to the United States.

Please bear in mind that Amazon Web Services Inc. has certified that they adhere to the Privacy Shield framework that has been agreed upon between the United States and the EU. This means that any personal data that has been transferred to the United States is being protected by the same principles as in the EU.