Telephone
Goal
gain awareness of how much a message can change - take info with a grain of salt!
importance for confirmation of info / active listening
Materials
Instructions
Create two lines of people. The person at the front of each line are given the same spoken message at the same time. No repeating of message, no checking, no questions. Each person passes the message verbatim to the next person. Compare messages at the end.
Debrief
Reminder - this is best case scenario with people actively listening, no time lag, no personal agendas.
How confident are you in the accuracy of the message? How confident are you in your part (what they received & passed on)?
How and when did the message change?
How did people feel at different places in the line?
What strategies did they use? How did those vary based on order (ie. closer to the source vs. away). What was important at different point?
Variations
* Perform with audience. People who are in telephone line leave the room and come in one at a time. Online you can put the volunteers in a breakout room and bring them to the main session one at a time. In the main session A tells B the story. Then C is brought from the breakout room to the main session. B tells C the story in the main session. Then D is brought in to the main session. C tells D the story. Then D tells the audience the story.
* Alternate between physical version & spoken version. Or between written & drawn.
* Start two (or more) lines with the same message. The message can be complicated -- notice what gets edited in each chain & impact on final message.
* For emotions, can experiment with tone/ emphasis of the original communicator.
* Start with personal story that matters from a participant. Debrief with this person what happened when their story changed. How did it feel to them? Can be very powerful.
Variations
Physical version of telephone
People stand in a line facing forward. The facilitator demonstrates 3 distinct physical movements in silence to the last person in line (no one else can see). That person taps the person in front of them and demonstrates the movements to the next person in line, who then taps the person in front of them and demonstrates what they saw. This goes on, down the line until the first person (last person in the exercise) demonstrates the movements shown. After each person demonstrates, they can step out of the line and watch along with the facilitator and other participants in the workshop.
Can repeat the activity with mirroring back the message. The group will likely be more successful & grounded.
Teaching Notes
Great for teaching how quickly our minds make up a story (MSU, TFAR). Start with 3 gestures that tell a story in your mind. Tell each person to communicate clearly to the next person (via gestures). Prime people to hear the communication, allow the story to happen.
I only give the instructions that you need to be silent. Some people have spontaneously mirrored back the communication to see if they have it before passing it on.
Debrief
What happened? What story did you hear? How much did you trust the communication? When did you trust / not trust it? When did people in the line stop trusting the communication? Why? What stories in your real life might be getting distorted / is it time to stop trusting?
Background
AIN Paris learning journey - Belina & Jeanne. Transmission of important info from gov't agency to field workers
AIN Stony Brook, demo'd at AIN Northeast post-conference gathering in Sept 2019
Author
I help teams connect, collaborate, and perform at their best in both virtual and in-person environments. As an executive and leadership coach, I design highly engaging experiences where people can think together, navigate challenges, and strengthen the way they work. With a background in leadership coaching, facilitation, and applied improvisation, I create interactive retreats, conferences, and networking events that energize participants and create lasting impact. My work creates the conditions for psychological safety, honest communication, and deep collaboration, allowing teams to build trust, navigate challenges, and achieve meaningful results together. I am deeply committed to mission-driven organizations. As a board member of the International Applied Improvisation Network, I partner with nonprofit and social justice leaders to help their teams thrive in fast-changing environments.
More about author