How workshops.work helps multinational companies build deeper connections with SessionLab

Simple collaboration in a shared workspace

With a network of 25 facilitators spread over 17 countries, effective collaboration and communication is vital to the team at workshops.work.

“We all need access to the same flow and have the opportunity to add comments if something is not clear or doesn’t work out.”

With a shared SessionLab workspace, Myriam and her team are able to collaborate on a workshop design and refine the flow together in real-time or asynchronously with comments.

When it’s time to share agendas with clients, they control the access, inviting collaboration or restricting edits once approved.

“Clients love the opportunity to have a look at the session and to collaborate with us on it.”

Staying organized while working with clients in up to 15 languages is also important to workshops.work.

Myriam and her team use dedicated client folders to stay organized and to maintain different versions of the same workshop in multiple languages, ensuring quality and consistency across all sessions.

“I love to work in folders, so all sessions for one client are one folder, and I know exactly where to find it.”

Effective agenda design

Before SessionLab, Myriam used spreadsheets to create her session designs and found adjusting the agenda and recalculating time to be a painful, manual process.

“The frustration of using Excel and constantly needing to recalculate the time, everything was just difficult and had to be manual.”

Switching to SessionLab had a profound effect on Myriam’s design process: it became easy to create and adjust an agenda without the outline or timing falling apart. Whatever changes she makes, Myriam can feel confident that the session will stay structured, look good and that timing will recalculate automatically.

SessionLab has helped when it comes to creating new agendas and training sessions too.

Myriam starts every agenda with the same skeleton of key blocks: introduction, purpose, engagement moments, and checkout. Then she adds the workshop content and activities, often reusing her existing content.

“SessionLab helps to build blocks that I would use for several sessions so I can easily copy them to a different session, which makes it easy. I can also build my library of activities so that we can easily reuse them.”

Using colour-coding to create balance

For Myriam, every type of session requires a different balance of content, discussion and interaction, and has a different measure of success.

• For problem-solving workshops, success may not be visible immediately. If a team is working through a challenge, the impact often unfolds weeks later when participants realise how much a difficult conversation has influenced their work.
• For training sessions, engagement is key. Success is when participants go beyond passive learning to ask questions, challenge ideas and deepen understanding. It’s also about psychological safety: when participants feel comfortable questioning and exploring, the workshop has done its job.
• In any session, real success comes from participation. A great workshop allows all voices to be heard, sparks meaningful conversations, and helps people connect. Even if participants forget the details, they might leave with a new peer, a sparring partner, or a friend. That’s the incredible magic of facilitation!

Using SessionLab’s colour-coded categories, the team at workshops.work can ensure all elements of their agenda are in balance.

Myriam developed a system where different colours represent different types of engagement: blue for facilitator-led content, green for small-group activities, red for full-group participation, and pink for self-reflection.

At a glance, she and her team can instantly assess the balance of a session, spotting if there’s too much content, too many activities, or not enough small-group discussions.

When I see the distribution of colours in SessionLab, I can spot immediately whether there’s too much content, too many activities, or there’s not enough small group conversation, but only large group exchange. And this helps me to make quick adjustments to ensure that the engagement level is where I want it to be.”

With SessionLab, these quick visual adjustments help ensure every workshop maintains the right level of engagement and flow.

Building client confidence with professional printouts

Any successful agency is built on the reputation and trust they build with their clients. For Myriam and the team at Workshops.Work, sharing beautiful printouts of their SessionLab agendas is a key part of reinforcing professionalism and building client trust.

Clients feel in good hands because they see that I’m using a tool designed for facilitators. Somehow, that makes them trust that I know what I’m doing.”

When working with clients on one-off workshops, Myriam often exports agendas as Word documents, tailoring the level of detail before sharing. SessionLab makes it easy to provide just the right amount of information, giving clients insight into the session structure without overwhelming them.

“SessionLab looks professional. Clients love having the opportunity to review and collaborate with us on the session.”

How the NeverDoneBefore community shared ideas and inspiration in a central workspace

During the pandemic, Myriam founded NeverDoneBefore, an experimental facilitation community culminating in a 24-hour festival where experts ran workshops they had never delivered before.

The NeverDoneBefore community, a global network of 100 facilitators, also benefited from a shared SessionLab workspace. While not every member had an individual account, the team license allowed them to design workshops in the shared workspace. Access to each other’s sessions meant they could draw inspiration from each other and learn from their peers.

The shared workspace made everyone curious about each other’s work. It encouraged conversations and fostered a culture of transparency and mutual learning instead of competition.

 “And what’s the impact of using SessionLab for my team? Time. We’re much faster in designing workshops. We are much faster in communicating our comments, much faster to compare different workshops to see if they’re aligned”

Conclusion

For Myriam and her team, a successful session is one where participants engage, ask thoughtful questions, and leave with something they can apply. Whether it’s a training designed to build skills or a session tackling complex team dynamics, the goal is always to create real impact and connection.

With SessionLab, they are able to design workshops more efficiently, ensure consistency across multiple languages and adapt sessions to client needs. The ability to structure, refine and share agendas in a professional way not only saves time but also gives clients confidence in the process.

“I found SessionLab early on, and I would never go back to any other solution.”

Carrin Robertson Community & Partnerships Manager

Carrin is the community and partnerships manager at SessionLab. She’s helped community initiatives and NGOs tackle complex problems through facilitated design thinking workshops. As a lifelong learner, you’ll find Carrin hosting SessionLab community events featuring guest facilitators, trainers and coaches sharing their experiences.