I Like | I Wish | I Wonder
Teams need to explore, test and try new things to innovate. Early efforts will be improved and progress when feedback is given and received. Feedback is a key part of any project development and crucial to the iterative process.
It's important to have a learning/growth mindset to see new possibilities and a framework in place to provide boundaries and a safe container for both the receiver and the giver of the feedback at hand.
A process such as I Like, I Wish, I Wonder can support teams (big and small) to collect feedback quickly. Can be run online or face-to-face. A Miro template is attached below.
Kate
MikeGoal
Give and receive feedback in a structured safe manner to help iterate more quickly.
Attachments
Materials
Instructions
Step 1:
Process
The format can be used for groups as small as a pair and as large as 100.
The simple structure helps encourage constructive feedback.
For example:
- “I like how we broke our team into pairs to work.”
- “I wish we would have met to discuss our plan before the user testing.”
- “I wonder how we might accelerate our process if we got new team members up to speed with a hack-a-thon?”
Step 2:
Topic
Choose a topic for feedback. This could include things like:
- On a prototype you've just created
- Design work (a design, marketing materials, concepts, a workshop idea, etc.)
- A purpose, vision, or strategy
- Workshop and meeting feedback
- Feedback to each other
- Etc..
Facilitator Tip: Be sure to have enough sticky notes for each participant. You can use three different colors to make it easier, or have the participants label each Post-it with the title of “I Like,” “I Wish,” or “I Wonder.”
Step 3:
Write: I Like, I Wish, and I Wonder
Depending upon how you will structure it depending upon your group size - either at tables of @6-10 (if you are working with a large group) or in the whole group if it's a smaller group...
Allow each participant 3-5 minutes to fill out one sticky note for each heading.
Online Instruction: Use breakout rooms in place of tables. Consider using Hyper Island's template on Miroverse.
Facilitator tip: The group who is giving feedback to the idea(s) can have these things in mind: Customer Centricity, Creativity, Clarity, Feasibility, Scalability, etc...Step 4:
Speak your Feedback and place it under the appropriate heading
Give each person about a minute to speak their feedback.
Have each person verbalize their feedback one-by-one as they place it on the flip chart(s) or virtual whiteboard - under the appropriate heading.
- either at each table of @ 6-10 people (for larger groups), or on the main flip chart(s) - if working with one group.
- Online instruction: either work on a virtual whiteboard in each breakout rooms (ie: create frames [a board] for each group) in breakout groups of @6 people, or if a smaller overall group, use one main virtual whiteboard.
Feedback is best given with I-statements - it has us own our own perspective, rather than putting it on the other person.
Specifically this simple tool empowers open feedback.
- “I like” is a starting point for what went well or what is positive about an idea.
- “I wish” is a starting point for what could be done differently /improved
- “I wonder” can be a starting point for questions that are still unanswered, and ideas.
- "I wonder" heading could also be called "What If".
Step 5:
TIPS
Whomever is receiving Feedback - ONLY receives their feedback - no conversation or explaining back to the feedbacker.
A simple "thank you" to the feedbacker works well.
Note words and phrases that stand out - as they may help generate ideas for the next iteration of your process.
This is not a time to defend or challenge the feedback. You can ask for clarifications and engage in further discussion at a later time.”
Step 6:
Synthesize the feedback
- What can be improved?
- What works well?
- What are the next steps?
Consider using the Who/What/When Matrix to support with actions on identified next steps.
Background
Credit: Adapted from Stanford University, D.School I Like, I Wish, What If.
Use the online template on Miroverse
Source: Hyper Island toolbox
Hyper Island designs learning experiences that challenge companies and individuals to grow and stay competitive in an increasingly digitized world. With clients such as Google, Adidas and IKEA, Hyper Island has been listed by CNN as one of the most innovative schools in the world.
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