You can foster the empathetic capacity of participants to “walk in the shoes” of others. Many situations do not have immediate answers or clear resolutions. Recognizing these situations and responding with empathy can improve the “cultural climate” and build trust among group members. HSR helps individuals learn to respond in ways that do not overpromise or overcontrol. It helps members of a group notice unwanted patterns and work together on shifting to more productive interactions. Participants experience the practice of more compassion and the benefits it engenders.
Practice Deeper Listening and Empathy with Colleagues
Five Structural Elements – Min Specs
- Structuring Invitation
- Invite participants to tell a story to a partner about a time when they felt that they were not heard, seen, or respected.
- Ask the listeners to avoid any interruptions other than asking questions like “What else?” or “What happened next?”
- Chairs facing each other, a few inches between knees
- No tables
- Everyone has an equal amount of time, in turn, to participate in each role, as a storyteller and a listener
- In pairs for the storytelling
- Then foursomes for reflecting on what happened
- Introduce the purpose of HSR: to practice listening without trying to fix anything or make any judgments. - 3 min.
- One at a time, each person has 7 minutes to share a story about NOT being heard, seen, or respected. - 15 min.
- Partners share with one another the experiences of listening and storytelling: “What did it feel like to tell my story; what did it feel like to listen to your story?” - 5 min.
- In a foursome, participants share reflections using 1-2-4, asking, “What patterns are revealed in the stories? What importance do you assign to the pattern?” - 5 min.
- As a whole group, participants reflect on the questions, “How could HSR be used to address challenges revealed by the patterns? What other Liberating Structures could be used?” - 5 min.
- Reveal how common it is for people to experience not being heard, seen, or respected
- Reveal how common it is for people to behave in a way that makes other people feel they are not being heard, seen, or respected
- Improve listening, tuning, and empathy among group members
- Notice how much can be accomplished simply by listening
- Rely on each other more when facing confusing or new situations
- Offer catharsis and healing after strains in relationships
- Help managers discern when listening is more effective than trying to solve a problem
Tips and Traps (for introducing HSR)
- Say, “Your partner may be ready before you. The first story that pops into mind is often the best.”
- Make it safe by saying, “You may not want to pick the most painful story that comes to mind.”
- Make it safe by saying, “Protect carefully the privacy of the storyteller. Ask what parts, if any, you can share with others.”
- Suggest, “When you are the listener, notice when you form a judgment (about what is right or wrong) or when you get an idea about how you can help, then let it go.”
Riffs and Variations
- If you are feeling brave, replace the word “respected” with “loved” (i.e., the agape form of love—seeking the highest good in others without motive for personal gain.)
- String HSR together with other Liberating Structures that help to mend relationships: Troika Consulting, Helping Heuristics, Generative Relationships STAR, Appreciative Interviews, Conversation Café
- For regular meetings to improve the quality of listening and tuning in to each other
- For transition periods when questions about the future are unanswerable (e.g., post-merger integration, market disruptions, social upheaval) and empathetic listening is what is needed
- When individuals or groups have suffered a loss and need a forum to share their grief or despair
- To improve one-on-one reporting relationships up and down in an organization
Tips for running this activity online
- Use a video conferencing tool where you can assign the pair of participants into breakout rooms (e.g. Zoom).
- When briefing the exercise and assigning the pairs to work together, keep all participants in the main video conference room and explain best practices.
- After this step is completed, turn on breakout rooms so each pair can work on being a storyteller and listener.
- After the first pair breakouts are completed, bring everyone back together, explain the next step and separate them into four person breakout sessions.
- After the group breakout groups are completed and participants return to the main room, debrief the exercise.
- When facilitating full group discussion, we’d recommend that participants use non-verbal means to indicate they’d like to speak. You can use tools like Zoom’s nonverbal feedback tools, a reaction emoji, or just have people put their hands up.The facilitator can then invite that person to talk.
- If you do not have breakout sessions, keep everyone in the main room, though invite pairs and groups to communicate in private messages or small groups in Slack.
Attribution: Liberating Structure developed by Henri Lipmanowicz and Keith McCandless. Inspired by Seeds of Compassion practitioners and consultant Mark Jones.
Source: Liberating Structures