{"version":"1.0","type":"rich","title":"Meet the Customer Roleplay: Scenario Swap","provider_name":"SessionLab","provider_url":"https://www.sessionlab.com","height":168,"width":360,"html":"\u003cblockquote class=\"sessionlab-method blockquote\" data-lang=\"en\" data-method-id=\"yDubbO\"\u003e\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.sessionlab.com/methods/meet-the-customer-roleplay-scenario-swap\"\u003eMeet the Customer Roleplay: Scenario Swap\u003c/a\u003e\u003c/strong\u003e\u0026nbsp;\n\u003cem\u003e#training\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#communication\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#team\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#remote-friendly\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#role playing\u003c/em\u003e\u0026nbsp;\n\u003c/p\u003e\u003cp\u003ePairs draw a customer-meeting scenario and a short customer profile, then act it out live: one person plays the customer, the other plays themselves meeting that customer for real. After a short scene they reflect on what worked, then swap roles so everyone practises both sides of the conversation.\u003c/p\u003e\u003c/blockquote\u003e\n\u003cscript async src=\"https://app.sessionlab.com/assets/widgets.js\" type=\"text/javascript\"\u003e\u003c/script\u003e\n"}