{"version":"1.0","type":"rich","title":"Exploring Client Centricity","provider_name":"SessionLab","provider_url":"https://www.sessionlab.com","height":168,"width":360,"html":"\u003cblockquote class=\"sessionlab-method blockquote\" data-lang=\"en\" data-method-id=\"2knoiu\"\u003e\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.sessionlab.com/methods/exploring-client-centricity\"\u003eExploring Client Centricity\u003c/a\u003e\u003c/strong\u003e\u0026nbsp;\n\u003cem\u003e#hyperisland\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#innovation\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#issue analysis\u003c/em\u003e\u0026nbsp;\n\u003c/p\u003e\u003cp\u003eClient-centricity” (or “client-focus”) is an approach to business based on putting the client/customer at the center of an organization's philosophy, strategy, and operations. This exercise promotes collaborative exploration and reflection around an organization’s approach to its clients. Participants discuss and share positive experiences they have had as clients, and use this to define their approach to “client-centricity” as a group. They discuss different groups of clients based on needs, and explore how successfully the organization has met those needs in the past. The exercise ends with a prioritization of areas for improvement.\u003c/p\u003e\u003c/blockquote\u003e\n\u003cscript async src=\"https://app.sessionlab.com/assets/widgets.js\" type=\"text/javascript\"\u003e\u003c/script\u003e\n"}