{"version":"1.0","type":"rich","title":"Customer experience map","provider_name":"SessionLab","provider_url":"https://www.sessionlab.com","height":168,"width":360,"html":"\u003cblockquote class=\"sessionlab-method blockquote\" data-lang=\"en\" data-method-id=\"wov8y4\"\u003e\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.sessionlab.com/methods/customer-experience-map\"\u003eCustomer experience map\u003c/a\u003e\u003c/strong\u003e\u0026nbsp;\n\u003cem\u003e#idea generation\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#concepts\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#research\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#design\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#issue analysis\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#remote-friendly\u003c/em\u003e\u0026nbsp;\n\u003c/p\u003e\u003cp\u003eCustomer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences.\u003c/p\u003e\u003cp\u003eTo be used when there is a solution (even in a conceptual stage) that can be analyzed.\u003c/p\u003e\u003c/blockquote\u003e\n\u003cscript async src=\"https://app.sessionlab.com/assets/widgets.js\" type=\"text/javascript\"\u003e\u003c/script\u003e\n"}