{"version":"1.0","type":"rich","title":"Angry Customers","provider_name":"SessionLab","provider_url":"https://www.sessionlab.com","height":168,"width":360,"html":"\u003cblockquote class=\"sessionlab-method blockquote\" data-lang=\"en\" data-method-id=\"u02oir\"\u003e\u003cp\u003e\u003cstrong\u003e\u003ca href=\"https://www.sessionlab.com/methods/angry-customers\"\u003eAngry Customers\u003c/a\u003e\u003c/strong\u003e\u0026nbsp;\n\u003cem\u003e#customer service\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#role playing\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#skills\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#thiagi\u003c/em\u003e\u0026nbsp;\n\u003cem\u003e#communication\u003c/em\u003e\u0026nbsp;\n\u003c/p\u003eTraining Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.\u003c/blockquote\u003e\n\u003cscript async src=\"https://app.sessionlab.com/assets/widgets.js\" type=\"text/javascript\"\u003e\u003c/script\u003e\n"}