IAF Methods

Critical Success Factors

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180 - 240 11 - 25

Identifying jobs in relation to a company'd critical success factors

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Participants evaluate participants' jobs in relation to the critical success factors of their company and experience the power of objectifying one's work with the critical success factors of one's company.


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Number of participants: 11-25

Time needed: 3-4 hours depending on the size of the group

Pre-Work Required: The facilitator should have an understanding of the critical success factors for the industry and the company.

Type of Facilitator-Client Relationship: Normal

Facilitator personality fit: Some skill in working with potentially difficult situations


Context:  We want to spend the next one and a half hours looking at our jobs and the task of the company. We will first define the Critical Success Factors. Then we will define our jobs. Next we will look at the relationship between our jobs and the work Critical Success Factors of the company.

1. List 6 Critical Success Factors. A Critical Success Factor answers the question "If the company is to survive in the market what tasks must it do well?"

2. List 6 Key Jobs plus the percentage of time that job needs to take. A Key Job should be listed as a content title and not a functional title.

(eg:  Answering Customer Questions not Customer Service Agent or Preparing Budget Projections not Financial Officer,  Meeting Key Clients not Marketing Staff)

The total percentage of time spent on Key Jobs should be greater than 80%. The percentage of time is to test if these are really Key Jobs.

3. (Give 20 minutes to do this.)

4. (Draw 6x6 matrix on the board.)

5. Put Critical Success Factors across the top and the Key Jobs down the side.

6. For each job rank it between 1 and 10 (1 being the lowest and 10 being the highest) for how much it contributes to the critical success factor. (Give examples here.)

7. Total the columns and the rows.

8. (Give 15 minutes here.)

9. Look at the totals. Mark the highest and the lowest in both the columns and the rows.

10. If one of the columns or rows is below 10, decide if it is necessary. What would happen if you did not do it?

11. If any of the jobs are over 50, how can you maximize this task?

12. Looking at the lowest and highest. Write down 3-5 ways you can strengthen the relationship between your jobs and the Critical Success Factors.

13. (Give them 20 minutes.)

14. What are some of the tasks you can do?

15. What effect will this have on the way you use your time?


Usual or Expected Outcomes: an evaluation of job functions against critical success factors

Potential pitfalls: Participants may become defensive about their functions


Source: Jon Jenkins

History of Development: This workshop was designed for the Bulgarian Postal system. The 3 most senior people from every region participated.

Comments (1) ( 3.0  avg / 1 ratings)

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  • Very logical and rational process for a massive task laden with possible turf issues.

    over 2 years ago