This process intends to seek new perspectives on problems, in an unhurried way.
Deeper and more shared understanding of problems and possible solutions to problems
- Provide background information about the problem.
- Blackboard or paperboard. Sheets for participants, markers
Ideal conditions: Off site, out of the business environment
Pre-Work Required: Provide background information about the problem and clarify the context in which these problems are being evaluated.
Type of Facilitator-Client Relationship: The facilitator needs an understanding of the problem(s) the group will address to be able to guide the group in the beginning. Later the clients do not need to be led anymore. Feedback is enough.
1.Each person writes down their problem as simply as possible.
2. Show the problem to people who have no direct experience of the problem and invite ideas and opinions.
3.Develop or re-interpret the ideas so that they become workable.
4. Repeat as necessary.
Usual or Expected Outcomes: New possible solutions to problems
Potential pitfalls: Group building only within small groups, but people avoid participation within larger groups.
How success is evaluated: Final evaluation plan.
Examples of successes and failures: Sacrificing two or three days off of work, otherwise people tend not to focus on the problem and still focus on their work.
Source: Not given
Alternative names: Outsiders Eye