Responding to cynicism and difficult participants in any planning workshop
Responding to situations when a participant says something like, "We have done this same planning process before and nothing ever comes of it".
Even if it is intended as a bomb to undercut commitment, if it is treated as a healthy concern, it loses its power to undercut.
As the facilitator, I acknowledge the statement, and ask the group how it is going to make things different this time.
Usual or Expected Outcomes: An agreement and plan for dealing with the lack of effective action after planning events.
Source: Jo Nelson